m0pher
Level 1 (4 points)
Notebooks

Q: Why does my MacBook log me out automatically?

I just got a new MacBook (2016) and it keeps logging me out when the screensaver kicks in or when I manually lock the machine. I've checked System Preferences and under Security & Privacy > General > Advanced... the option to "Log out after ## minutes of inactivity" is disabled (and always has been). Under Energy Saver > Power Adapter, the option to "Prevent computer from sleeping automatically when the display is off" is active (previously disabled, but enabling it did not help).

 

What else can I do to resolve this? I lose work every time I have unsaved edits on my machine and it logs me out, which gets frustrating pretty quickly.

MacBook (Retina, 12-inch, Early 2016), OS X El Capitan (10.11.6)

Posted on Sep 18, 2016 11:36 PM

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m0pher

Q: Why does my MacBook log me out automatically?

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  • by norm123,

    norm123 norm123 Sep 20, 2016 8:56 AM in response to m0pher
    Community Specialists
    Sep 20, 2016 8:56 AM in response to m0pher

    Hi m0pher,

     

    Welcome to the Apple Support Communities!

     

    We understand that you are experiencing a frustrating situation where your Mac is logging you out unexpectedly. We also see that you have completed a lot of great troubleshooting, but the issue continues.

     

    To continue where you left off troubleshooting, there are a couple of different steps we would like you to complete. These steps will help us isolate the issue a bit further. 

     

    The following article describes how to test an issue by using safe mode and then by testing in a new user account. 

     

    How to test an issue in another user account on your Mac - Apple Support

     

    Cheers