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iCloud stuck on uploading

Hello,


I decided to move my Documents folder to iCloud using the new Sierra feature. This is to save space on my Mac and to have a backup along with Time Machine. However iCloud does not upload the last docs I have edited and it is stuck on uploading 82.4MB.


I've already tried restarting my Mac or to kill the daemon but it didn't help.


Does anyone know how to solve this issue?


Thanks,

Stefano

MacBook Pro (Retina, 13-inch, Mid 2014)

Posted on Sep 19, 2016 1:47 AM

Reply
26 replies

Jan 9, 2017 6:18 AM in response to apmiller7

Hello

I have done what you suggested. He created the "Archive folder" with a Document Folder in it with everything. Instead the document folder on iCloud was apparently empty.

Checked again the iCloud sync and nothing happened, since the documents folder was empty.

So I manually copied the the folders inside Document folder (which very strangely cannot be moved or modified) inside the "Archive Folder" and moved into the iCloud /documents folder.

Then it started strangely to download and upload the folders, with up and down arrows.

So some the files where also on the cloud.

Some files are duplicated! Hope it will start working properly, but by now seems really not.

Jan 16, 2017 2:34 AM in response to Asmodai

Here is un update. After two weeks and some restart it uploaded everything. The Documents folder in iCloud archive could be finally deleted, maybe because the process ended.

Everything seems fine, although I can't tell in 10 GB is there is something missing, I hope not, and I always have the backup.

I would suggest to others who get stuck uploading to be patient, acknowledge that the process could take weeks, restart sometimes.

Unchecking and checking again seems to much of troubles and fears.

Thanks all for the advices.

Jan 16, 2017 4:35 AM in response to apmiller7

Well, my own fix above only worked for a day or two, and now I'm back to the same problem. Trying again what I described above also isn't helping. Giving up for now. If I want something added to iCloud so it also shows up on my other devices (i.e. iPad) then I just upload it "manually" after logging in to my iCloud web page. I also hope this gets Apple's attention and they create a fix.

Jan 16, 2017 6:01 AM in response to netcelli

Weirdly, manual COPYING over to iCloud/Document seems to work much better for me than just telling iCloud to start sync the Documents folder (in my case a 125GB folder).


So this is what I did:

I moved the content of Documents into a folder called Document (offline). Then told iCloud to start syncing (the empty) Documents/Desktop folders. Ok! Then I started to manually copy over the content. I don't know why, but this seems to work for me. Obviously this means you will ran out of disk space. Some of it was successfully purged as Sierra deletes old files and just keep them on iCloud, but for some reason Sierra seem to be very slow at purging…

Apr 24, 2017 1:42 AM in response to netcelli

I've had the same problem. I upgraded to Sierra and signed up for increased iCloud storage, then tried to dump 150GB of documents into it. It managed 32GB before hanging. I tried the advice further up the thread about stopping then restarting the sync with the same result.


I decided to try uploading in smaller chunks. On the Mac where the documents were originally stored I ensured that everything was in the iCloud Drive archive folder, then deleted everything from iCloud. I then moved the documents one folder at a time from the archive folder back to iCloud. It then became apparent that there were a few large "files" that it was having problems with. They were parallels virtual machines and sparse bundle disk images. Being pedantic, these are not really files but packages, nevertheless they seemed to overload the capacity of the iCloud uploader to cope. They were up to 21GB in size each.


I have kept these in a folder on my local hard drive. The rest of the upload is working fine now. It seems to cope with small sparse bundles (a few hundred MB).


The remote computer also seemed to struggle to download the files from iCloud, so when I am next in front of it I will try doing it a folder at a time.


It's pretty poor really. I have an online backup service that will happily store a 60GB sparse bundle without complaining. The initial upload took a very long time, due to its size (hundreds of GB - took weeks) but it completed in the time the internet connection would allow, without hanging. I would expect Apple to be able to manage this.

Jun 18, 2017 3:25 AM in response to netcelli

Here's what helped me

1. find all files that are not uploading (you can see the cloud Icon next to the file name in the Finder)

2. move those files somewhere outside iCloud Drive

3. kill cloudd (Open Terminal and type kill cloudd)

4. the progress indicator next to iCloud Drive should be gone by now / iCloud Drive will start downloading files again if any are missing

5. move the files back into iCloud Drive folder - Upload will finish


The good thing is that the upload did not even have to start from the beginning. I was uploading a 1.8GB file and it was basically uploaded immediately. I presume the data had already been sent to iCloud Drive and was somehow kept there.

Dec 6, 2017 11:43 AM in response to netcelli

What finally helped me after chat support twice. Tried to Force quit finder (which didn't work and tried shut down and back on as well). Then the rep said to disconnect from wifi and turn back on. easy but that didn't work. Then I logged out of iCloud from system preferences, out of wifi, shut down, started mac up again, turned on wifi then logged back into iCloud and it solved it

iCloud stuck on uploading

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