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Helpful answers
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Sep 19, 2016 5:23 AM in response to Kerrysouthwestby Briansyddall,Hi
Try a reboot press & hold power button & menu button hold both
Down until you see apple logo
This can take 30 seconds
It might be a hardware problem .
If you still have a problem make an appointment at apple store
Or contact support.apple.com
Cheers
Brian