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All replies
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Helpful answers
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Oct 7, 2016 5:38 PM in response to Ella Fitzgeraldby Randolph Cohen,TTried but still persistent crashes
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Oct 7, 2016 8:43 PM in response to Randolph Cohenby Gilvam,Has anyone with an iPad other than iPad 4th Gen with this issue? Has anyone with an iPad Air or Pro faced this problem?
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Oct 8, 2016 6:28 AM in response to Gilvamby EdtheBook,My wife has a ipad air 2. she didn't have any problems. We also have a IPhone 6. After downloading the new IOS for that all of our settings were changed. We didn't know that it happened. We went on a trip shortly after and then got a message from our carrier that we were getting close to our max on our data plan. Very irritating as we had to reset everything trying to remember what they were. We also had to buy the extra data because we needed it to carry us over to the next month.
My IPad 2 gen 4 was crashing and the not so Apple Genius's ( 6 in total) told me that it was because it was because the ram capacity not able to support the new IOS and I needed to buy a new IPad. Totally ticked off as I spend money on something that really wasn't needed.
i just got a survey from Apple about my experience using their support. I rated everything as bad or not satisfactory. I also put in my comments about my experience and have a request for them to contact me.
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Oct 8, 2016 7:48 AM in response to EdtheBookby T1gerPaws,IF this is Apple's response, then shame on them for making the upgrade available to a device on which it was incompatible. If the solution (which is deceptive steering) is to replace with a new device, then they should offer an incentive for doing so. Big disappointment if they don't do something to address this on the 4th gen iPads.
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Oct 8, 2016 8:27 AM in response to T1gerPawsby Nokegchris,You are right, big disappointment. I'm very aggravated.
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Oct 8, 2016 3:15 PM in response to T1gerPawsby Randolph Cohen,Is there a way we can downgrade to a previous iOS so our iPad 4 can be functional. Mine crashes very frequently and requires a hard reset each time. Not just on mail but everywhere. Worked fine in ios 9.
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Oct 10, 2016 3:31 AM in response to T1gerPawsby caom86,These crashes are so annoying – again on my iPhone 5. Here is the crash log (just the first few lines of it):
Incident Identifier: 77E8B153-CD2E-4C8F-8F94-76D79DC6CCB5 CrashReporter Key: ee8715f6091e5d5bbfe2b21b8d049992924a9982 Hardware Model: iPhone5,2 Process: MobileMail [530] Path: /Applications/MobileMail.app/MobileMail Identifier: com.apple.mobilemail Version: 53 (1.0.0) Code Type: ARM (Native) Role: Foreground Parent Process: launchd [1] Coalition: com.apple.mobilemail [496] Date/Time: 2016-10-10 09:37:03.0628 +0200 Launch Time: 2016-10-09 10:11:48.0000 +0200 OS Version: iPhone OS 10.0.2 (14A456) Report Version: 104 Exception Type: EXC_BAD_ACCESS (SIGSEGV) Exception Subtype: KERN_INVALID_ADDRESS at 0x616e8a0d Termination Signal: Segmentation fault: 11 Termination Reason: Namespace SIGNAL, Code 0xb Terminating Process: exc handler [0] Triggered by Thread: 19
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Oct 10, 2016 4:41 AM in response to Randolph Cohenby Nokegchris,MIne is still crashing. Not sure if you can go back or not, I did see something about it while googling, but I am not computer savvy enough to attempt it.
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Oct 10, 2016 4:42 AM in response to caom86by Nokegchris,This is wat beyond my pay grade, if you sent this to Apple would it help with a fix?
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Oct 10, 2016 4:44 AM in response to Nokegchrisby caom86,I have already created a bug report with the whole logfile.
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Oct 11, 2016 4:22 PM in response to Bigshoesby Kurby81,I'm having the exact same issue on my iPad 4. this should have been resolved by Apple by now...
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Oct 11, 2016 8:07 PM in response to T1gerPawsby Gilvam,Has anyone with an iPad other than iPad 4th Gen with this issue? Has anyone with an iPad Air or Pro faced this problem?
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Oct 11, 2016 8:12 PM in response to Gilvamby Gilvam,OK guys, I got some info to share. Yesterday I got an iPad Air 2 for two reasons: more space since my iPad had only 16Gb and I was with just 700mb available and an upgrade of hardware.
For my first (not intense) 24hours, I've tried to use the email and I had not faced a single crash yet. I guess it might be due to the 2Gb RAM... Twice what I used to have on my 4th Gen.
just to let you guys know.
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Oct 12, 2016 6:02 AM in response to Gilvamby EdtheBook,I was saving and planning on upgrading from my IPad 2 gen 4 to the IPad Pro when the next upgrade came out.
My IPad was crashing and was told that I had to buy a new one. I purchased a Ipad Air 2 with 128. I don't have any problems with it but am not happy as my old one would have sufficed until Apple messed it up with the IOS 10.
Now I am basically stuck with something that I didn't want.