HT204641: Update the software on your Apple Watch
Learn about Update the software on your Apple Watch
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Helpful answers
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Sep 19, 2016 5:05 AM in response to ogarrocby Jonathan UK,Hi
Possibilities include that your charging cable is faulty, that your watch was not properly connected to the charger and that there is an issue of some kind with the updated software.
Before contacting Apple, try the following troubleshooting steps. Check that:
- All plastic wrap has been removed from both ends and both sides of the charging cable (check closely on the head of the charger).
- The back of your watch is clean and dry:
- If necessary, clean it using a nonabrasive, lint-free cloth.
- Cleaning your Apple Watch - Apple Support
- The charging surface of the Magnetic Charging Cable is clean and dry:
- Disconnect the charger from your watch and the power adapter > wipe it with a damp, nonabrasive cloth (do not use any cleaning products) > dry it with a nonabrasive, lint-free cloth cloth.
- https://help.apple.com/watch/#/apd707b42a5e
- The charging surface is properly aligned with the back of the watch and the two surfaces are in full, direct contact:
- Some watch docks, stands, cases or protectors might hinder this.
- If you are using any accessories, try connecting your watch directly to the charging cable, without using them.
- If possible, test by using another genuine Apple cable (for example, by borrowing one from a friend).
- If you are charging your watch by plugging the cable into mains power:
- Check that the USB connector on the Magnetic Charging Cable is pushed fully into the USB Power Adapter.
- Check that the USB Power Adapter is pushed fully into the power outlet.
- Try using different adapters from the following:
- The Apple USB Power Adapter that was supplied with the watch, or;
- An Apple 5W (iPhone) or 12W (iPad) USB Power Adapter, or;
- An Apple-certified (MFi) third-party 5W USB power adapter.
- Try using a different power outlet (one that is known to be working properly).
- If no other suitable power adapters are available, try instead charging by plugging the cable into a USB port.
- If charging via a USB port on a computer, ensure that you use a USB 2.0 or 3.0 port, the computer remains turned on and awake and the cable is plugged directly into the computer (not into, for example, an external keyboard).
If you identify an issue with a particular component (adapter, cable or watch) or if the issue otherwise persists, contact Apple Support (mail-in service may be available) or make a Genius Bar reservation for assistance, including, if recommended by Apple, having your product(s) checked and/or serviced (whether under warranty or via chargeable, out-of-warranty service):
- Contact - Official Apple Support
- https://twitter.com/applesupport
- http://www.apple.com/retail/geniusbar/
To check your warranty status (the serial number is on the back of your watch):
