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Helpful answers
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Sep 19, 2016 5:30 AM in response to alexperezromiaby Ella Fitzgerald,Try to restart your iPhone by pressing and holding Sleep/Wake and Home buttons. Then sign out from your iCloud account and sign in again.
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Sep 20, 2016 10:43 AM in response to Ella Fitzgeraldby aaronfromwest simsbury,I have tried this to no result