waynephot

Q: So upgraded IOS and now flash notification not working

IPhone 6 iOS 10

 

Having upgraded to the latest iOS I can no longer get flash alerts to calls and txt's etc when my phone is on silent.

 

Although in the Accessibility area it is activated.

 

Any suggestions?

Posted on Sep 19, 2016 5:30 AM

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Q: So upgraded IOS and now flash notification not working

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  • by sarah_s1,

    sarah_s1 sarah_s1 Sep 19, 2016 7:28 PM in response to waynephot
    Community Specialists
    Sep 19, 2016 7:28 PM in response to waynephot
    Hi, waynephot!

    Thanks for using the Apple Support Communities! After reviewing your post, I am understanding that you have LED flash enabled under Accessibility, but do not see the feature working when you receive a Notification. I definitely know how helpful the Accessibility features can be, and want to make sure yours are all working as expected!


    I've got a few troubleshooting steps I can recommend. Before beginning, I suggest creating a backup of your iPhone using either iCloud or iTunes, as detailed here: How to back up your iPhone, iPad, or iPod touch

    Once you have your backup finished, try the following steps, in order. Test after each step, stopping when the issue is resolved.
    1. Restart your iPhone, following the steps here: Restart your iPhone, iPad, or iPod touch
       
    2. Reset the settings on your iPhone under Settings > General > Reset > Reset All Settings. This will not remove any of your personal data (like contacts, pictures, Calendar events, etc) but it will revert customizable settings (like wallpaper and display brightness, ringtones and alert sounds, Date & Time settings, etc) back to their factory defaults. It will also remove saved Wi-Fi networks and passwords, as well as any previously used APN or VPN settings.
       
    3. Restore your iPhone to factory settings, using the steps in this article: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod touch to factory settings

      After the restore is complete, set your iPhone up as a new device (meaning without your backup, at least temporarily). You can sign into iCloud, iMessage, FaceTime, and iTunes and App Store. Then, turn on the LED Flash setting in Accessibility and test.

      If they work as expected, go ahead and restore your backup using the following article: Restore your iPhone, iPad, or iPod touch from a backup

    Have a lovely day!