Q: iOS 10 no sound from ear speaker or EarPods

Hello to everyone,

As i wrote before in this thread, i have an iphone 6s and have restore, reset, set up as new, a dozen times over and over. With no effect what so ever.

The only thing that "seem" to be working is:

Disable "Allow Call on Other Devices" (Setting--> Phone) and Reboot (not format)

It's the 4rth day of trial and still no issue. I'm testing it thorough so i'll get back with more soon.

Tests i make everyday:

1. Play music with earpods, make a call, answer a call with earpods, return to music

2. Make a call, during this call i plug in the earpods and continue the call, put out the earpods and continue the call

3. Voice memo with or without earpods, make a call, answer a call

4. Record video with or without earpods, make a call, answer a call

and so on...

I daily make about 15-20 call inbound - outbound and still no issue.

Before i change this setting the problem would appear on the second or third call after i play a song or plug in earpods.

TEST IT YOURSELF and GIVE FEEDBACK.

I don't have this option available in my settings menu...

@~psigmon~ I dont have that setting on my 6s either but what I did find was that if I disabled the "Handoff" option in Settings-General-Handoff it is working so far.  Will keep feedback coming. 

ios 10.0.2 (iphone 6s)

Settings ---> Phone ---> Calls on Other Devices ---> Off

See image or google it

Try it

@kouloup, dont have that option, only "Announce Calls" "Call Blocking&Identification" "Wifi Calling" "Respond with Text" "Call Forwarding" "Call Waiting" & "Show my Caller ID."  Best I've found so far AMA(As mentioned Above) is the "Handoff Setting" in the "General" menu of the Settings tab.

Hi ...

You followed all the troubleshooting instructions posted by Apple Community Specialists and others here >  iOS 10 no sound from ear speaker or EarPods

And nothing helped?

I have a similar problem with the disappearance of the call sound.

iPhone 6s Plus (N66mAP TSMC-manufactured A9 processor)

The feedback was written in Apple.

KOuloup,

i was on the phone with a apple senior advisor about this when I read your resolve post. She guided me through your suggestions and I shut off as you did. I hope it improves my connectivity until apple creates a bug fix. The senior advisor would like my findings. She also read your post and said she was going to keep a eye on this forum. Thanks

philipede1,

Nice!!! I hope it works for u 2.

But just to be sure, i saw that i also have: Settings --> General --> Handoff --> OFF

These 2 settings ("allow call on Other devices", "Handoff") seem to be about Continuity. And because the whole project "of peaking up from where u left of" is kind of new (my opinion) perhaps it's something there to find out.

How knows? As we Greeks say... " Ο καιρός γαρ εγγύς" --- > "the time is near" for the solution.

I will continue on testing and let you know.

Hi Kouloup,

Same as Puertopadre16. In Australian phones (at least with Optus), I only have the Settings > General > Handoff option which says "Handoff lets you start something on one device and instantly pick it up on other devices using your iCloud account. The app you need appears in the Lock screen, app switcher, and the Dock on a Mac." I've turned this off but it should not affect the ability to answer a phone call via the ear-pods.

I was answering a call using the ear-pod switch while listening to a Podcast that invoked my first case of this problem (fixed by a power-off reset). My second case occurred while using a Bluetooth speaker. Not even a complete reset fixed this, but repeatedly touching the Podcast -15sec rewind icon quickly (3 times a second) brought it back to life. Touch-wood, no further hard-fault case since discovering the Podcast trick as this seems to work every time!

IMHO, this looks like an audio-device state-machine lock-up waiting for an I/O interrupt from a specific non-audible device (this could be the Handoff iCloud device). Given the way iOS works, other devices can interrupt only if the signal gets through. Something is stopping or ignoring these signals. This accounts for power-reset not removing the problem as state-machine states are also restored such as the position and the sound device being used in a Podcast or Music playback. So the sound I/O broken waiting state is restored. Thus, you need to use sound device that can force an interrupt and change the audio state machine back to a working device.

Today, after 5 days of intense testing, the problem occured again on an incoming call and had to open speakerphone and close it in order to listen and speak to the caller.

I had the earpods attached and while during the day i was listening to music and making calls (~10 calls with or without earpods).

After that i couldn't voice record, or video (no audio).

So Disabling "Allow Call on Other Devices" (Setting--> Phone) and Handoff, does not fix the issue.

I was hoping that it did but....

I will probably agree with you. Maybe its a signaling issue but nethertheless every day i am more confident that it's software related issue.

Same issue. I have to restart the phone each time to solve this. No solution yet.

Eight pages of people reporting the same and IMO quite serious issue with core functionality and the best Apple can offer is to blow air into speaker or revert to iOS9 ??? I already regret switching from Android in search of a solid smart PHONE device, "phone" being the operative word here. Ever since iOS10 upgrade I am also dealing with random loss of sound in speaker and earbuds, requiring frequent resets every day. Its 100% obvious software bug, can Apple at least acknowledge it and offer some hope of solution?

Rolled back to 9.3.5 last Friday 14 October, but due to my latest back up being in 10.0.2, I had to re-upgrade, but this time I did it over a Mac in iTunes, not OTA.

Restored my last back up and the problem appeared again after 6 days (today) and all these 6 days I was using both earphones, bluetooth in the car, Facetime, handoff, transfer call to close up devices, etc without any problems. The problem reappeared after an incoming call where I canceled my live call to get the other one. Before that I was listening to Music and the phone was in my pocket.

Since this was me the first incident after 6 days, I was trying to notice anything strange/new. I noticed that after being certain about the #mutegate, there was static noises on the earphones, as if when you plug them in or out.

It seems like there's some kind of current coming back and forth in contact with the earphones without moving the plug at all!

Another thing is that although you can recover temporarily the sound of calls by toggling the speaker button or Music by unplugging->starting Music playing from speakers and then re-plugging the earphones, you get full functionality, there's no way you can recover input sound to the voice assistant (although you get to start/stop it by the earphone's buttons).

Has anybody found anything different?

My experience is exactly the same as yours, after full reset the issue did not reappear until few days later, even though I use the phone in same patterns every day, mix of music/audiobooks/phone with and without earbuds. I even thought full reset fixed it until it happened again yesterday. It started when call came in while listening to audiobook, so I think the trigger is when one audio app interrupts another audio app, while also somehow related to use of headphones. Also, switching to/from loudspeaker only helps to recover use of headphones for a while, but eventually doesn't help anymore, headphone and earpiece stay off until reboot. For me reboot clears the issue every time, but it comes back inevitably after some use. As I use phone for important business calls, this issue ****** me off a lot.