Billy78GR

Q: iOS 10 no sound from ear speaker or EarPods

After update in iOS 10 (in iPhone 6s and iPhone 5s) i have this problem during making or receiving calls. Most of the times there is no sound from ear speaker or EarPods and i have to press the speakerphone during calls to listen. To recover this i have to shut down my iPhone and open it again. This seems to happen after i use one time the EarPods.

Consider that i use EarPods in 90% of my calls and iOS 9 i had no problem at all.

iPhone 6s, iOS 10

Posted on Sep 19, 2016 7:56 AM

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Q: iOS 10 no sound from ear speaker or EarPods

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  • by JTh_swe,

    JTh_swe JTh_swe Oct 21, 2016 10:53 PM in response to bikegreeny
    Level 1 (4 points)
    Oct 21, 2016 10:53 PM in response to bikegreeny

    I have been able to use my iPhone 6s plus to make and receive calls but while the call is initiating I toggle the sound back and forth between speakersound and earsound.

  • by GadjetX,

    GadjetX GadjetX Oct 22, 2016 12:52 AM in response to bikegreeny
    Level 1 (4 points)
    iPhone
    Oct 22, 2016 12:52 AM in response to bikegreeny

    Just to add to the discussion that I've been using custom ringtones and 4 fingerprints all along, bluetooth and earphones, and handoff calls to close by devices. The only remedy i've found is that I am restoring from a fresh backup. The first was Friday 14th and the second was Thursday 20th. So, the first lasted 6 days and the second one still goes.

    I cannot replicate or trigger the problem. Has anyone managed to safely trigger the problem by himself (calling from another device or sth?)

  • by philipede1,

    philipede1 philipede1 Oct 22, 2016 5:18 AM in response to GadjetX
    Level 1 (4 points)
    iPhone
    Oct 22, 2016 5:18 AM in response to GadjetX

    GAdjetx, I have been having the problem for almost4 weeks now, on 3 different handsets (phones) and it occurs pretty randomly. Might go 20 in and outbound calls no issue, and it might happen on each call, until I reboot. So random. I think the presence of the EarPods in the phone is signaling the phone to direct audio, both from the EarPods earpiece and microphone, but something isn't signaling a complete connect, toggling the external speaker on and then off is like a second signal to the EarPods port. If I pull the EarPods jack out of the phone when this occurs there is still no audio on the handset until I toggle the external speaker on and off again. Sounds like it should be pretty easy for engineering to fix with all the feedback we are giving them, but I guess bugs and glitches are being handled in the order of importance (((

  • by nbadules,

    nbadules nbadules Oct 22, 2016 1:44 PM in response to philipede1
    Level 1 (8 points)
    iPhone
    Oct 22, 2016 1:44 PM in response to philipede1

    I might add that the other party is not hearing us so the mike too is not working until the speakerphone is activated (and deactivated)

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