my flashlight won't turn ON and my front camera is not working

my flashlight won't turn ON and my back camera is saying flash disabled

iPhone 5s, iOS 9.3.5

Posted on Sep 19, 2016 7:54 AM

Reply
1 reply

Sep 20, 2016 6:42 AM in response to olaboi19

Hi olaboi19!
Thanks for joining Apple Support Communities! It appears that the flashlight/back camera flash has stopped working on your iPhone 5s on iOS 9.3.5. This may be a hardware or software issue at this point so I'll be glad to help you figure out which it is.
1. How to back up your iPhone, iPad, and iPod touch -- Before beginning, please be sure to have a fresh backup to keep your personal information safe.
2. Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings -- You'll need to use iTunes to completely erase your iPhone. Using the settings on the phone only removes your personal information.
The first time through, select "As a new iPhone" and skip logging into iTunes & App Store and iCloud. Once your phone is back to the home screen, see if your flashlight/back camera flash is working. If it isn't, Contact Apple Support . If it is, continue to the next step.
3. Restore your iPhone, iPad, or iPod touch from a backup -- This article will guide you through the steps of returning your personal information to your phone.


Cheers!

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my flashlight won't turn ON and my front camera is not working

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