HT204088: See your purchase history in the iTunes Store on a Mac or PC
Learn about See your purchase history in the iTunes Store on a Mac or PC
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Helpful answers
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Sep 19, 2016 9:27 AM in response to RhiannonOsborneby seventy one,Write to App Store. At the bottom of your receipt is an option to report a problem. Report this as your problem.
If you have an Apple store nearby perhaps you can take your machine in and demonstrate it to gain support.
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Sep 19, 2016 9:33 AM in response to RhiannonOsborneby Phil0124,Use the Report a Problem website to report a problem with an App and request a refund.