iTunes APPCRASH

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Level 1

9 points

iTunes APPCRASH

Hi all,

I keep getting APPCRASH error when opening up iTunes (with the iPhone NOT plugged in.) I'm running Windows 7 64Bit.

I did search, found many posts and recommended solutions (deleting all Apple related programs, such as Bonjour, Apple Application Support, etc. and then re-install iTunes.) But I'm still getting the same error message and cannot open iTunes.

Can anyone have an idea how to fix this problem?

Here's the detail

Problem signature:

Problem Event Name: APPCRASH

Application Name: iTunes.exe

Application Version: 12.5.1.21

Application Timestamp: 57d32fa7

Fault Module Name: WebKit.dll

Fault Module Version: 7602.1050.4.5

Fault Module Timestamp: 57c12000

Exception Code: c0000005

Exception Offset: 0000000000645e36

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: ae5a

Additional Information 2: ae5ac0f2d1de1c9c851f595ea8270d7f

Additional Information 3: 4646

Additional Information 4: 4646c0db6fe4ce82dfd78f9d9f150000

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iPhone 6s, iOS 10

Posted on Sep 19, 2016 9:24 AM

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Answer 1

turingtest2

Level 10

278,263 points

Sep 19, 2016 10:30 AM in response to TiMELESS_Ben

Such errors can usually be fixed by deleting the offending dll, then repairing the component it is part of from the programs and features control panel. WebKit.dll is part of Apple Application Support and can normally be found in

C:\Program Files\Common Files\Apple\Apple Application Support or
C:\Program Files (x86)\Common Files\Apple\Apple Application Support

where the name of the Program Files folder may vary by region.

For general advice see Troubleshooting issues with iTunes for Windows updates.

The steps in the second box are a guide to removing everything related to iTunes and then rebuilding it which is often a good starting point unless the symptoms indicate a more specific approach. Review the other boxes and the list of support documents further down the page in case one of them applies.

The further information area has direct links to the current and recent builds in case you have problems downloading, need to revert to an older version or want to try the iTunes for Windows (64-bit - for older video cards) release as a workaround for performance issues or compatibility with third party software.

Your library should be unaffected by these steps but there also links to backup and recovery advice should it be needed.

tt2

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