tomclark2323

Q: invalid response from device

Everytime i try to sync my iphone 7 to itunes i get the message 'Itunes could not connect to the phone because an invalid response was received from the device.' How do i go about correcting this problem?

iPhone 7

Posted on Sep 19, 2016 11:42 AM

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Q: invalid response from device

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  • by Carolyn Samit,

    Carolyn Samit Carolyn Samit Sep 19, 2016 11:44 AM in response to tomclark2323
    Level 10 (123,770 points)
    Apple Music
    Sep 19, 2016 11:44 AM in response to tomclark2323

    Make sure iTunes on your computer is up to date >  Get the latest version of iTunes - Apple Support

  • by Limnos,

    Limnos Limnos Sep 19, 2016 11:45 AM in response to tomclark2323
    Level 9 (54,543 points)
    Mac OS X
    Sep 19, 2016 11:45 AM in response to tomclark2323

    Are you running iTunes 7.5.1 or newer?

     

    iOS10 requires iTunes 12.5.1 or newer which in turn requires OSX 10.9.5 or newer.  Software Update only checks for updates for the current system version you are running but that itself may be out of date.  It may or may not be possible to upgrade your computer to the required system. Find your computer model on the http://www.everymac.com web site and near the bottom of the system specification section it will say what OS versions it is capable of running. If you cannot run a newer system you will not be able to sync this phone to your present computer. OSX 10.9 and 10.10 are no longer available. You can try installing the free El Capitan OSX 10.11.  El Capitan may run slower on older machines and require additional RAM purchase (4 GB is a realistic minimum and many recommend 8GB).  Doing a big jump in system versions is also more likely to affect old software.

     

    Snow leopard to el capitan, will it cause my macbook to be slow?  - https://discussions.apple.com/thread/7412959

     

    Current OSX general upgrade information, including system requirements - http://www.apple.com/osx/how-to-upgrade/

     

    If you have any PPC generation software that has been running under OSX 10.6 it will not be supported under any later system versions.