Why can't I download Google Chrome to my old Macbook (13" early 2009) with OS 10.11.6?

Question

Level 1

26 points

Why can't I download Google Chrome to my old Macbook (13" early 2009) with OS 10.11.6?

I need to install Chrome Remote Desktop on my old Macbook so that I can use it while traveling. Chrome Remote Desktop requires that I first download Google Chrome. Every time I click the "download Chrome" button on the internet, it opens a new window, but the window is just black, and nothing happens. So, I can't even install it. What's stopping Chrome from downloading on this Macbook? My 2015 iMac had no problems downloading and installing Chrome and Chrome Remote Desktop.

iMac (Retina 5K, 27-inch, Late 2015), OSX El Capitan 10.11.4

Posted on Sep 19, 2016 2:08 PM

Reply

Answer 1

Sep 19, 2016 2:11 PM in response to Petite Sirah

"my old Macbook"...

Chrome requires a Mac running v10.9 or later > https://www.google.com/chrome/browser/desktop/

Click the Apple menu  top left in your screen. From the drop down menu click: About This Mac.

You'll see the installed version noted there.

Reply

Answer 2

Petite Sirah Author

Level 1

26 points

Sep 19, 2016 2:28 PM in response to Carolyn Samit

Dear Carolyn,

My old Macbook has been upgraded with OS 10.11.6, which I am sure is higher than 10.9, but still would not download Chrome.

Reply

Answer 3

dialabrain

Level 10

136,079 points

Sep 19, 2016 2:47 PM in response to Petite Sirah

Are you downloading it from here?

https://www.google.com/chrome/browser/desktop/index.html

There is nothing unusual about downloading Chrome. Are you running AV software?

Reply

Answer 4

Petite Sirah Author

Level 1

26 points

Sep 19, 2016 3:16 PM in response to dialabrain

Yes. I even clicked on the link you sent. After a few seconds of trying to download, I get a black screen (see attached). I don't have any anti-virus running on this old Macbook. My iMac has "AdBlock", but downloading Chrome was effortless. Really strange, why I cannot download Chrome. My old Macbook's "About my Mac" states that it has 2 GHZ Intel Core 2 Duo, 2 GB Memory 667 MHZ DDR2 SDRAM, Graphics NVIDIA GeForce 9400M 256 MB. Don't know if there's something in these specs that's preventing Chrome from downloading?

Reply

Answer 5

dialabrain

Level 10

136,079 points

Sep 19, 2016 3:26 PM in response to Petite Sirah

Since you are running El Capitan it shouldn't make any difference. I'm not sure why you are having a problem but, you could always download it on the computer you aren't having a problem with and copy it to a flash drive and transfer it, or email the installer to yourself etc.

Reply

Answer 6

Petite Sirah Author

Level 1

26 points

Sep 20, 2016 11:59 AM in response to dialabrain

Thank you Dialabrain! Why haven't I thought of that simple solution? Yes, I successfully copied and transferred the Google Chrome application from my iMac to the old Macbook. With Google Chrome in my old Macbook, I can now use Chrome Remote Desktop while traveling.

Reply

Answer 7

dialabrain

Level 10

136,079 points

Sep 20, 2016 12:03 PM in response to Petite Sirah

You're welcome. Sometimes we all miss the obvious. 😎

Reply