Q: I can't reset my security questions. Advice?
I am completely locked out of my account and need to reset my security questions to ones that I can answer.
Posted on Sep 19, 2016 2:55 PM
Apple ID security issues -
Account security issues almost always require you to speak directly to an Apple representative to securely establish your identity as the account holder. You can set it up so that Apple calls you, either immediately or at a time convenient to you.
1. Go to http://www.apple.com/support/appleid/
2. Choose Contact Support and click Contact Support
3. Choose Other Apple ID Topics and choose the appropriate topic for your issue (Security questions or password)
4. Choose, No Thanks, Continue
5. Choose the best method for you for contacting Apple
Late 2012 Mac mini, macOS ?; Watch, 38 mm silver AL, watchOS 3; iPad Air 2 & iPhone 6+, iOS 10.0.1; Apple Airport Express
Posted on Sep 21, 2016 5:57 PM