dbjohnson410

Q: iOS 10 update issue

I just updated my iPhone 6 to iOS 10 this Saturday. Usually I wait until the patch release comes out before updating. I immediately noticed the issues everyone has been talking about. Later that evening the phone just shut off and would not come back on even with a hard reset. I charged the phone all night and took it into Apple the next day. They got the hard reset to work. We backed up the phone and started the restore process. It looked like it fixed the problem until it got stuck updated all the apps. I tried turing it off again and now the only way to get the screen to even come on is by doing the hard reset. Problem is that it won't go any further than the Apple icon. My phone worked just fine prior to the download, now it's a paper weight. Since it's out of warranty, Apple told me they would sell me a new one for $300 otherwise I'm SOL. If anyone has any suggestions, I would greatly appreciate it. I am a PC convert and have been using only Apple products for a number of years now and this is the first time I have had a problem with an Apple product. This is really discouraging and has not be a good customer experience. i

iPhone 6, iOS 10

Posted on Sep 19, 2016 3:55 PM