Johnat102
Level 1 (12 points)
iPhone

Q: every time I reset iPhone5 it takes a screenshot

Whenever I reset my iPhone5 it takes a screenshot just before it powers off. Is there a way to fix this - or just to disable it? I have never needed to take a screenshot in the last five years. I also have all sounds turned off yet it makes a camera shutter noise, so I think this is a bug, rather than a 'quaint' new feature of iOS10

iPhone 5, iOS 10

Posted on Sep 20, 2016 3:24 AM

by LucoBrasi,Solvedanswer
LucoBrasi LucoBrasi
Level 4 (1,093 points)
A:

Are you sure you reset device in the proper way?

Try to reset your device. This won't delete your data stored on this device.


  • Press and hold the Sleep/Wake button
  • Press and hold on the Home button
  • Keep holding both buttons until the display turns off and back on with Apple logo on it.


Alternatively, you may go to Settings - General - Reset - Reset All Settings


If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

Posted on Sep 20, 2016 3:31 AM

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Johnat102

Q: every time I reset iPhone5 it takes a screenshot

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  • Helpful answers

  • by LucoBrasi,Solvedanswer

    LucoBrasi LucoBrasi Sep 20, 2016 3:31 AM in response to Johnat102
    Level 4 (1,093 points)
    Sep 20, 2016 3:31 AM in response to Johnat102

    Are you sure you reset device in the proper way?

    Try to reset your device. This won't delete your data stored on this device.


    • Press and hold the Sleep/Wake button
    • Press and hold on the Home button
    • Keep holding both buttons until the display turns off and back on with Apple logo on it.


    Alternatively, you may go to Settings - General - Reset - Reset All Settings


    If this does not help, restore your device to factory settings. Note that this will erase the data from your device.

    Take a look this Apple Support article: Use iTunes to restore your iPhone, iPad, or iPod to factory settings - Apple Support.

  • by Johnat102,

    Johnat102 Johnat102 Sep 20, 2016 3:28 AM in response to Johnat102
    Level 1 (12 points)
    iPhone
    Sep 20, 2016 3:28 AM in response to Johnat102

    Just to explain: it happens when I press the On/Off button and the Home button simultaneously, as you do when you are trying to reset. It makes the shutter noise, takes a screenshot, and finally powers off.

  • by Johnat102,

    Johnat102 Johnat102 Sep 20, 2016 3:35 AM in response to LucoBrasi
    Level 1 (12 points)
    iPhone
    Sep 20, 2016 3:35 AM in response to LucoBrasi

    Thanks for your help. I just looked up how to take a screenshot, and it is essentially the same as reset, except you do not hold the home button, you just press it to take a screenshot. I have never wanted to take a screenshot, so I was not aware how to do it. I have had six previous iPhones and this never happened before when I rest. So I guess Apple have given me a refurbished iPhone with a dodgy home button. (That's happened before).