HT201485: If you forgot the answers to your Apple ID security questions
Learn about If you forgot the answers to your Apple ID security questions
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Helpful answers
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Sep 20, 2016 4:37 AM in response to Darktucherby Ella Fitzgerald,Hello, follow the link that Apple suggests you or this one About Apple ID security questions - Apple Support
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Sep 20, 2016 5:49 AM in response to Darktucherby Winston Churchill,If you are unable to remember your password, security questions, don’t have access to your rescue address or are unable to reset your password for whatever reason, your only option is to contact Apple ID Support, upon speaking to an operator you should explain that your problem is related to your Apple ID, this way you will not be charged for assistance, even if you don’t have an AppleCare plan.
You will need to show patience with the procedure and be prepared to demonstrate without question that the account belongs to you. Don’t expect access to be restored immediately and if you aren’t the owner of the Apple ID registered to the device the account won’t be reset.