My NSW Department of Education email is not working

Question

Level 1

4 points

My NSW Department of Education email is not working

I am a teacher at Department of Education NSW

I have been receiving my DET emails (.......@det.nsw.edu.au) on my iphone and ipad for a long time now. Suddenly since this morning (20th September 2016), my DET emails on any devices stopped working. They were working fine last night. I can't receive or send emails at all. When I log into my department of Education portal to access emails, it works fine.

Someone suggested to delete the email account on my iphone/ipad and set it up again. I did this but it's still not working.

I did an apple update (iOS 10.0.1) on my devices just now but still could not set up the email account again or receive any emails.

When I set up the email account again the word 'verifying" comes up and takes a long time to do anything. After a long time a message comes up "unable to verify account information"

I checked with different teachers and their email is working fine on their devices.

Can anyone help please?

Posted on Sep 20, 2016 4:17 AM

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Answer 1

ShagCA

Level 5

6,365 points

Sep 20, 2016 11:22 AM in response to W'Faith

Did the problem start before or after updating to iOS 10.0.1? When you have problem accessing your mailbox, are you accessing it through the same WiFi router? Have you tried rebooting/restarting the router?

When I set up the email account again the word 'verifying" comes up and takes a long time to do anything. After a long time a message comes up "unable to verify account information"

I checked with different teachers and their email is working fine on their devices.

Did you compare your mail settings with those who have no problem accessing their mailbox? Are they accessing their mailbox the same way you are (that is, through the same WiFi router)?

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Answer 2

Sep 20, 2016 8:07 PM in response to W'Faith

Hi W'Faith,

Im with EQ, sounds like an issue with your det.nsw account, even though is working from your schools portal I would try to reset\change your password to something new then try again. Are you using the Apple mail app on your iDevice? maybe try the OWA application from the app store & see if you have any luck with that one.

Kind regards

Rick

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