HT202069: Gather and use iTunes Diagnostics in iTunes for Windows
Learn about Gather and use iTunes Diagnostics in iTunes for Windows
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All replies
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Helpful answers
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Sep 20, 2016 7:19 AM in response to stacey78by Limnos,Note you posted in the iTunes for Mac forum.
Have you restarted your computer?
If iTunes doesn't recognize your iPhone, iPad, or iPod - https://support.apple.com/HT204095 - and https://discussions.apple.com/message/29983567#29983567
Restart the Apple Mobile Device Service (AMDS) on Windows - Apple Support - https://support.apple.com/HT203188
Troubleshooting issues with iTunes for Windows updates - https://discussions.apple.com/docs/DOC-6562
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