sundeep103

Q: iPhone 7 - Keeps Freezing!!!

I have just taken on the iPhone 7. I have noticed a couple of issues:

 

1) Freezing: When I open, contacts or whats app... it just stays on that screen. The lock button, or home button does not work. This will last for about 1.5 minutes!!!! Then the phone will be ok, but may take a few pictures ... this is maybe me pressing the lock and home button together

 

2) Camera - a lot of the times when I open the camera, I get just a black screen where the camera is, then after a couple of seconds my camera comes on....

 

Has any one else had these issues, and any help with it? I presume its an ios issue rather than a phone issue?

 

Sundeep

iPhone 7, iOS 10

Posted on Sep 20, 2016 5:38 AM

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Q: iPhone 7 - Keeps Freezing!!!

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  • by Tim the Netherlands,

    Tim the Netherlands Tim the Netherlands Sep 21, 2016 4:04 AM in response to sundeep103
    Level 1 (14 points)
    iPhone
    Sep 21, 2016 4:04 AM in response to sundeep103

    I see the same behaviour like you.

     

    Freezing, I'm not able to reproduce it but it happent twice. The home button stops responding. I feel the taptic click but nothing respone. Also all the other "hardware" button dont respone. (the power button, mute of volume up /down) after a couple time I see all the action I did (home, mute vol up ect) and then the phone response again.

     

    (The screen keeps responsive all the time when the other button don't)

     

    I setup my iphone 7 as a new Iphone.

  • by erinmarysmith,

    erinmarysmith erinmarysmith Sep 23, 2016 9:54 AM in response to sundeep103
    Level 1 (4 points)
    Sep 23, 2016 9:54 AM in response to sundeep103

    I've had the same issues and I've had the iphone 7 for less than a week!!

     

    Constantly freezing and inserting space in the top of the screen even though there are no other apps open.

     

    I'm going back to o2 for a replacement!

  • by Khbelize,

    Khbelize Khbelize Sep 23, 2016 3:36 PM in response to sundeep103
    Level 1 (4 points)
    Sep 23, 2016 3:36 PM in response to sundeep103

    I have the same problem, happened 5 times. Once it freezes and push on an app another app opens. I am not a pls to turn the phone off or hard reset.

  • by Shanntheapplegal,

    Shanntheapplegal Shanntheapplegal Sep 23, 2016 6:41 PM in response to Khbelize
    Level 1 (14 points)
    Sep 23, 2016 6:41 PM in response to Khbelize

    If hard reset is not resolving your issue, it is best to restore the device back to factory settings through iTunes.

  • by whiteowl999,

    whiteowl999 whiteowl999 Sep 24, 2016 12:00 PM in response to sundeep103
    Level 1 (4 points)
    Sep 24, 2016 12:00 PM in response to sundeep103

    Yes mine has just started to freeze, there is no way of doing a reset as it just takes a picture, i'm now waiting to see if it sorts itself out. [15 min still nothing]

    Not happy, would of thought they would of sorted this out with an update by now.

  • by marcodj,

    marcodj marcodj Sep 24, 2016 8:09 PM in response to sundeep103
    Level 1 (12 points)
    iPhone
    Sep 24, 2016 8:09 PM in response to sundeep103

    I've been experiencing that too, from time to time whenever i unlock the phone it gets to the home screen but with no status bar and no buttons respond, i have to hold home and sleep/wake for a couple of minutes (more than a couple, actually) and then the phone reboots itself.

     

    I was expecting this to be addressed by 10.0.2 but no luck, has anyone reported this issue to Apple directly yet?

  • by Wise87,Helpful

    Wise87 Wise87 Sep 25, 2016 8:44 AM in response to sundeep103
    Level 1 (9 points)
    Sep 25, 2016 8:44 AM in response to sundeep103

    Add me to the list. Seems to happen randomly. I'm really starting to get upset. May have to get with Apple on this. Not sure if it's an IOS issue or a hardware issue.

  • by oakley1012,

    oakley1012 oakley1012 Sep 25, 2016 9:57 AM in response to sundeep103
    Level 1 (8 points)
    iPhone
    Sep 25, 2016 9:57 AM in response to sundeep103

    I had the iPhone 7 less than a week and it started freezing on the messages app constantly. I would have to close the app reopen and try to send text before it again. Today it it froze on the screen lock and has not responded to any buttons. This has lasted for the past 10 minutes and still counting. The display comes on and off with no response. I can not even turn my phone off or anything at the moment. Any suggestions???

  • by 1sandiego,

    1sandiego 1sandiego Sep 25, 2016 5:53 PM in response to sundeep103
    Level 1 (4 points)
    Sep 25, 2016 5:53 PM in response to sundeep103

    Not only does my 7+ freeze.  But I have no way of resetting the phone

    I have tried multiple times to turn it off.  I'm typing this on my trusty 6+.

    screen goes black and then 5minutes later, it'll ask  me to type my password...which it does not allow and then back to black again...I have a feeling it's going to repeat this annoying process until the battery dies...frustrating!! It's now been over an hour of this...      not happy Apple!!!

  • by Cdee1705,

    Cdee1705 Cdee1705 Sep 25, 2016 7:59 PM in response to sundeep103
    Level 1 (9 points)
    iPhone
    Sep 25, 2016 7:59 PM in response to sundeep103

    its happened to me twice now. No idea what causes it but I don't think you are able to do a hard reset on this phone anymore. When it happened today I plugged a charger in and it seemed to help unfreeze.

  • by 1sandiego,

    1sandiego 1sandiego Sep 25, 2016 9:10 PM in response to Cdee1705
    Level 1 (4 points)
    Sep 25, 2016 9:10 PM in response to Cdee1705

    OK...not sure if this was coincidence...but I pressed and held down all 3 buttons on the 7+

    while it was frozen until the loading circle came on and my phone rebooted.

  • by Cdee1705,Helpful

    Cdee1705 Cdee1705 Sep 26, 2016 2:52 AM in response to Cdee1705
    Level 1 (9 points)
    iPhone
    Sep 26, 2016 2:52 AM in response to Cdee1705

    OK new hard reset is volume down button and sleep/wake button

  • by marcodj,

    marcodj marcodj Sep 26, 2016 6:55 AM in response to Cdee1705
    Level 1 (12 points)
    iPhone
    Sep 26, 2016 6:55 AM in response to Cdee1705

    Good to know! I'll try it next time it freezes

  • by David Enzel,

    David Enzel David Enzel Sep 26, 2016 8:46 AM in response to sundeep103
    Level 1 (29 points)
    Sep 26, 2016 8:46 AM in response to sundeep103

    I wiped my iPhone and set up as a new iPhone and it continues to freeze. If this does not resolve soon I will schedule a Genius Bar appointment. The software update didn't help.

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