sundeep103

Q: iPhone 7 - Keeps Freezing!!!

I have just taken on the iPhone 7. I have noticed a couple of issues:

 

1) Freezing: When I open, contacts or whats app... it just stays on that screen. The lock button, or home button does not work. This will last for about 1.5 minutes!!!! Then the phone will be ok, but may take a few pictures ... this is maybe me pressing the lock and home button together

 

2) Camera - a lot of the times when I open the camera, I get just a black screen where the camera is, then after a couple of seconds my camera comes on....

 

Has any one else had these issues, and any help with it? I presume its an ios issue rather than a phone issue?

 

Sundeep

iPhone 7, iOS 10

Posted on Sep 20, 2016 5:38 AM

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Q: iPhone 7 - Keeps Freezing!!!

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  • by King_Markus1,

    King_Markus1 King_Markus1 Oct 6, 2016 4:46 PM in response to sundeep103
    Level 1 (4 points)
    Oct 6, 2016 4:46 PM in response to sundeep103

    Yeah I have this problem too except when my screen freezes it's locks on me and doesn't come back on unless I put it on charge

  • by Red Ed,

    Red Ed Red Ed Oct 6, 2016 5:15 PM in response to Red Ed
    Level 1 (4 points)
    iPhone
    Oct 6, 2016 5:15 PM in response to Red Ed

    Update:  I went to the Apple store to the Genius bar. Guy said this is the first he'd heard of it and he doesn't believe it's widespread.  He ran a diagnostic on my iPhone 7 which was clean. He recommended that if it happens again (it hasn't yet--just the one time), to set up the iPhone as new rather than restore from backup.  I am doubtful that would help as other posters have tried that to no avail.  Reminder:  the new hard reset is the sleep/wake button + the volume down button, which at least gets the iPhone to reboot.  Still hoping Apple will note this discussion and address this issue.

  • by UKAGE,

    UKAGE UKAGE Oct 7, 2016 12:18 AM in response to sundeep103
    Level 1 (4 points)
    iPhone
    Oct 7, 2016 12:18 AM in response to sundeep103

    Yeah, it freezes. Really annoying. Home button becomes unresponsive and the off button does not work. Whats going on? Should it be returned to Apple?

  • by Cyganx,

    Cyganx Cyganx Oct 14, 2016 7:40 PM in response to sundeep103
    Level 1 (4 points)
    iPhone
    Oct 14, 2016 7:40 PM in response to sundeep103

    YES these exact problems are happening to me too! It locked up on me when I was using my phone for GPS, while on a highway going somewhere I'd never been, and I almost got lost! It's probably happened to me about 10 times now (I had the phone since about a week after it came out)

     

    Also the camera is almost always black screen when i open it up. Is this a factory glitch? I'm concerned.

     

    Thanks for posting. At least I know it's not JUST my phone!!

  • by Birkbirkbirk,

    Birkbirkbirk Birkbirkbirk Oct 15, 2016 5:22 PM in response to sundeep103
    Level 1 (4 points)
    iPhone
    Oct 15, 2016 5:22 PM in response to sundeep103

    Same thing here. Camera went black, iMessage freezes for a number of minute, then crashes and restarts. I took the first iPhone 7 Apple store and they switched to another new one. But the new one also has the same issues as before. apple Store guys insist this is the first they've heard of this issue. Let's hope it's a software issue that they resolve quickly rather than a defective product.

  • by Cyganx,

    Cyganx Cyganx Oct 15, 2016 5:26 PM in response to Birkbirkbirk
    Level 1 (4 points)
    iPhone
    Oct 15, 2016 5:26 PM in response to Birkbirkbirk

    Did you have to pay anything when they switched it out? I'm relatively new to apple's products, and I bought mine at AT&T. Not sure how the Apple store is with that type of thing...

    Also did it help at all?

  • by ds139,

    ds139 ds139 Oct 16, 2016 9:03 AM in response to sundeep103
    Level 1 (4 points)
    Oct 16, 2016 9:03 AM in response to sundeep103

    Exact the same problem - have it 3 weeks now (7+ 256gb) but it has happened 10 times now

    ADter a few minutes everything is fine - but I want it resolved

  • by dfeld1,

    dfeld1 dfeld1 Oct 17, 2016 8:59 AM in response to sundeep103
    Level 1 (4 points)
    iPhone
    Oct 17, 2016 8:59 AM in response to sundeep103

    I have this issue every. single. day.  This is my 2nd iPhone 7 and both have done this.  I originally had the AT&T version, the regular size one, and then returned it for the Verizon one.  Both of them did this on a daily basis, I thought I was just crazy at first.  It's never within the same app, or under the same circumstances.  Yesterday it was while I had the lock screen up, I couldn't do anything.  The power button didn't turn the screen on/off, the home button wouldn't unlock my phone, but it did "click" so it's recognizing that I'm touching it.  I've had this happen in messages, in my email, while I was in snapchat, while I was trying to change a song that was playing, etc.  The screen does respond still, so whatever app you're in you can still control, but you're stuck in it for the time being.  I was rebooting it at first but then i realized if you wait a full minute, sometimes two, it will go back to normal as if there was never an issue.  It's very frustrating and I'm debating on just returning it and going back to my old phone, I have a few days to decide before my 14 day return period.

  • by iPhone7NY,

    iPhone7NY iPhone7NY Oct 17, 2016 9:18 AM in response to sundeep103
    Level 1 (4 points)
    Oct 17, 2016 9:18 AM in response to sundeep103

    Freezing:  when i try to send or receive a txt, sometimes i have to wait over 30 seconds to send a txt

  • by iPhone7NY,

    iPhone7NY iPhone7NY Oct 17, 2016 9:20 AM in response to Birkbirkbirk
    Level 1 (4 points)
    Oct 17, 2016 9:20 AM in response to Birkbirkbirk

    my iMessages freeze for over 30 seconds, can't send or receive txts until it loads up and that takes too much time, so slow..

  • by tinma,

    tinma tinma Oct 17, 2016 9:36 AM in response to sundeep103
    Level 1 (4 points)
    Oct 17, 2016 9:36 AM in response to sundeep103

    So after my friend update to iOS10, he is having the same issue on his iPhone 6.... So looks like its possibly an iOS issue...

  • by dhedc,

    dhedc dhedc Oct 17, 2016 9:51 AM in response to sundeep103
    Level 1 (12 points)
    iPhone
    Oct 17, 2016 9:51 AM in response to sundeep103

    From all the replies here, this isn't an isolated issue. At the same time, it must not be rampant or it would be on the news.

     

    I am a long time Apple customer. This is the first time I have seen "it just works" not be a way to describe my experience as an Apple customer. In addition, Apple repeatedly tells me to set up as a new device even though that has failed as a solution.

     

    I also think Apple needs better diagnostics.Their diagnostic software detects the restarts but not the cause.

     

    I hope Apple will step up soon.

  • by Kaochoy,

    Kaochoy Kaochoy Oct 17, 2016 10:49 PM in response to sundeep103
    Level 1 (4 points)
    iPhone
    Oct 17, 2016 10:49 PM in response to sundeep103

    I am getting really annoyed with this issue. It happens at random. When I pull my phone out of my pocket and try to access it, the home button doesn't work. I check all other buttons and they don't work either. All of them are unresponsive. This irritates me so I start pushing buttons. After about a minute or so, the screen flashes like it is taking a bunch of pictures. my home button and screen starts to work. I find that I have somehow taken several pictures, mostly screen shots.

  • by el_espiritu,

    el_espiritu el_espiritu Oct 17, 2016 11:44 PM in response to Kaochoy
    Level 1 (4 points)
    Oct 17, 2016 11:44 PM in response to Kaochoy

    I'm also having this issue, happended twice so far since I have the new iPhone. Luckily other users have the same issue, although it seems not the majority of all users

    Don't think something will happen here, since so few users have the problem

  • by Heartlandjr,

    Heartlandjr Heartlandjr Oct 18, 2016 1:31 PM in response to sundeep103
    Level 1 (4 points)
    Oct 18, 2016 1:31 PM in response to sundeep103

    I have the same issue. I've taken my iPhone 7 into the Apple store and they gave me Genius Bar Appointment a week and half out. Way to go Apple!!!!

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