Updated software 2 days ago. It stuffed the speed to a point I had to borrow someone's HP to finish a task. Very disappointed

Question

Updated software 2 days ago. It stuffed the speed to a point I had to borrow someone's HP to finish a task. Very disappointed

I Updated my software for macbook pro 2 days ago, one of which was for its enhanced security etc.

After the update my macbook hangs every minute and the speed it exceptionally slow to a point that I sit for 5-10minutes waiting for finder to open up or safari to open up. this update stuffed my macbook's speed. It now does not work at all. Display and eveything else is fine.

I have an important assignment due this Friday, luckily someone lent me their HP to finish my task.

very sad and disappointed with this, Apple.

please advise of a solution.

thanks,

kitss

Posted on Sep 20, 2016 6:07 AM

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Answer 1

OGELTHORPE

Level 9

57,329 points

Oct 2, 2016 6:08 PM in response to kitssfromsydney

Download and post an Etrecheck report:

http://www.etresoft.com/etrecheck

Ciao.

Reply

Answer 2

Oct 2, 2016 6:07 PM in response to OGELTHORPE

Thank you for your reply Ogelthorpe.

Please see the report as follows.

I deleted all files from the mac and updated to OS Sierra but the system is still very slow.

Let me know if you can suggest anything further.

EtreCheck version: 3.0.6 (315)

Report generated 2016-10-03 11:21:55

Download EtreCheck from https://etrecheck.com

Runtime 14:52

Performance: Poor

Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.

Click the [Remove] links to remove adware.

Problem: Computer is too slow

Hardware Information: ⓘ

MacBook Pro (13-inch, Late 2011)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro8,1

1 2.4 GHz Intel Core i5 CPU: 2-core

4 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

2 GB DDR3 1333 MHz ok

BANK 1/DIMM0

2 GB DDR3 1333 MHz ok

Bluetooth: Old - Handoff/Airdrop2 not supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 1038

Video Information: ⓘ

Intel HD Graphics 3000

Color LCD 1280 x 800

System Software: ⓘ

macOS Sierra 10.12 (16A323) - Time since boot: less than an hour

Disk Information: ⓘ

ST9500325ASG disk0 : (500.11 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB

Macintosh HD (disk1) / [Startup]: 498.88 GB (369.44 GB free)

Encrypted AES-XTS Unlocked

Core Storage: disk0s2 499.25 GB Online

MATSHITADVD-R UJ-8A8 ()

USB Information: ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Inc. BRCM2070 Hub

Apple Inc. Bluetooth USB Host Controller

Apple Computer, Inc. IR Receiver

Thunderbolt Information: ⓘ

Apple Inc. thunderbolt_bus

Gatekeeper: ⓘ

Mac App Store and identified developers

Adware: ⓘ

~/Library/LaunchAgents/Manroling.update.plist

~/Library/LaunchAgents/Olivernetko.AppVemoral.plist

~/Library/LaunchAgents/Olivernetko.btvlit.plist

~/Library/LaunchAgents/Olivernetko.dolnwoad.plist

~/Library/LaunchAgents/Olivernetko.uadpte.plist

~/Library/LaunchAgents/com.jdibackup.JustCloud.autostart.plist

~/Library/LaunchAgents/com.jdibackup.JustCloud.notify.plist

~/Library/LaunchAgents/com.spigot.ApplicationManager.plist

~/Library/Safari/Extensions/Olivernetko.safariextz

9 adware files found. [Remove]

Unknown Files: ⓘ

~/Library/LaunchAgents/com.pcv.hlpramc.plist

/Library/Application Support/amc/helperamc.app/Contents/MacOS/helperamc

~/Library/LaunchAgents/mg.update.plist

~/Library/Application Support/mg/MG.app/Contents/MacOS/MG

2 unknown files found. [Check files]

Startup Items: ⓘ

HWNetMgr: Path: /Library/StartupItems/HWNetMgr

HWPortDetect: Path: /Library/StartupItems/HWPortDetect

MobileBrServ: Path: /Library/StartupItems/MobileBrServ

Startup items no longer function in OS X Yosemite or later

System Launch Agents: ⓘ

[not loaded] 7 Apple tasks

[loaded] 175 Apple tasks

[running] 53 Apple tasks

[killed] 36 Apple tasks

36 processes killed due to insufficient RAM

System Launch Daemons: ⓘ

[not loaded] 42 Apple tasks

[loaded] 166 Apple tasks

[running] 67 Apple tasks

[killed] 29 Apple tasks

29 processes killed due to insufficient RAM

Launch Agents: ⓘ

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[loaded] org.macosforge.xquartz.startx.plist (2014-08-12) [Support]

Launch Daemons: ⓘ

[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2011-03-10) [Support]

[loaded] org.macosforge.xquartz.privileged_startx.plist (2014-08-12) [Support]

User Launch Agents: ⓘ

[loaded] Manroling.update.plist (2016-08-16) Adware! [Remove]

~/Library/Application Support/Manroling/Manroling.app/Contents/MacOS/AppNOS

[loaded] Olivernetko.AppVemoral.plist (2016-08-23) Adware! [Remove]

~/Library/Application Support/Olivernetko/Olivernetko.app/Contents/MacOS/AppTS

[loaded] Olivernetko.btvlit.plist (2016-08-23) Adware! [Remove]

~/Library/Application Support/Olivernetko/Olivernetko.app/Contents/MacOS/AppTS

[loaded] Olivernetko.dolnwoad.plist (2016-08-23) Adware! [Remove]

~/Library/Application Support/Olivernetko/Olivernetko.app/Contents/MacOS/AppTS

[loaded] Olivernetko.uadpte.plist (2016-08-23) Adware! [Remove]

~/Library/Application Support/Olivernetko/Olivernetko.app/Contents/MacOS/AppTS

[loaded] com.adobe.ARM.[...].plist (2013-12-01) [Support]

[loaded] com.bittorrent.uTorrent.plist (2015-07-25)

[failed] com.facebook.videochat.[redacted].plist (2014-09-18)

[failed] com.jdibackup.JustCloud.autostart.plist (2015-08-02) Adware! [Remove]

/usr/bin/open

[loaded] com.jdibackup.JustCloud.notify.plist (2015-08-02) Adware! [Remove]

/usr/bin/open

[running] com.pcv.hlpramc.plist (2015-07-16) [Support]

[running] com.spigot.ApplicationManager.plist (2015-07-25) Adware! [Remove]

~/Library/Application Support/Spigot/ApplicationManager

[loaded] mg.update.plist (2016-06-30) [Support]

Internet Plug-ins: ⓘ

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]

QuickTime Plugin: 7.7.3 (2016-09-14)

AdobePDFViewerNPAPI: 11.0.17 - SDK 10.6 (2016-09-11) [Support]

AdobePDFViewer: 11.0.17 - SDK 10.6 (2016-09-11) [Support]

Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-18) [Support]

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-17) [Support]

SharePointBrowserPlugin: 14.1.0 (2011-11-22) [Support]

PepperFlashPlayer: 22.0.0.209 - SDK 10.6 (2016-07-14) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-12) [Support]

JavaAppletPlugin: Java 7 Update 07 (2012-09-23) Check version

Safari Extensions: ⓘ

Olivernetko - Olivernetko - http://www.olivernetko.com/faq#olivernetko (2016-04-13) Adware! [Remove]

3rd Party Preference Panes: ⓘ

Flash Player (2016-08-30) [Support]

FUSE for OS X (OSXFUSE) (2014-10-20) [Support]

Time Machine: ⓘ

Time Machine not configured!

Top Processes by CPU: ⓘ

8% AppNOS

8% AppTS

7% WindowServer

4% kernel_task

1% assistant_service

Top Processes by Memory: ⓘ

496 MB kernel_task

299 MB AppNOS

299 MB AppTS

90 MB mdworker(19)

45 MB soagent

Virtual Memory Information: ⓘ

18 MB Free RAM

3.98 GB Used RAM (345 MB Cached)

450 MB Swap Used

Diagnostics Information: ⓘ

Oct 3, 2016, 10:59:59 AM Self test - passed

Oct 2, 2016, 11:56:57 PM ~/Library/Logs/DiagnosticReports/FinderSyncAPIExtension_2016-10-02-235657_[redac ted].crash

com.google.GoogleDrive.FinderSyncAPIExtension - /Applications/Google Drive.app/Contents/PlugIns/FinderSyncAPIExtension.appex/Contents/MacOS/FinderSy ncAPIExtension

Oct 2, 2016, 10:31:37 PM ~/Library/Logs/DiagnosticReports/AppTS_2016-10-02-223137_[redacted].crash

/Users/[redacted]/Library/Application Support/Olivernetko/Olivernetko.app/Contents/MacOS/AppTS

Oct 2, 2016, 03:33:01 PM ~/Library/Logs/DiagnosticReports/AppTS_2016-10-02-153301_[redacted].crash

Oct 2, 2016, 12:22:36 PM ~/Library/Logs/DiagnosticReports/AppTS_2016-10-02-122236_[redacted].crash

Oct 2, 2016, 01:00:52 AM /Library/Logs/DiagnosticReports/Finder_2016-10-02-010052_[redacted].hang

/System/Library/CoreServices/Finder.app/Contents/MacOS/Finder

Oct 2, 2016, 12:45:19 AM /Library/Logs/DiagnosticReports/System Preferences_2016-10-02-004519_[redacted].hang

/Applications/System Preferences.app/Contents/MacOS/System Preferences

Oct 1, 2016, 11:31:12 PM ~/Library/Logs/DiagnosticReports/AppTS_2016-10-01-233112_[redacted].crash

Oct 1, 2016, 02:09:47 PM ~/Library/Logs/DiagnosticReports/AppTS_2016-10-01-140947_[redacted].crash

Oct 1, 2016, 01:57:14 PM ~/Library/Logs/DiagnosticReports/AppTS_2016-10-01-135714_[redacted].crash

Oct 1, 2016, 11:58:19 AM ~/Library/Logs/DiagnosticReports/AppTS_2016-10-01-115819_[redacted].crash

Reply

Answer 3

John Galt

Level 10

156,260 points

Oct 11, 2016 6:17 PM in response to kitssfromsydney

Among other problems that Mac is being affected by a variety of adware. To learn how to recognize adware so that you don't install it to begin with, please read How to install adware.

Click the [Remove] links to remove adware.

Did you try that?

I don't believe that will work unless you back up your Mac using Time Machine though, or at least say that you did. I recommend making no changes to your system unless you create a backup first. That advice applies regardless of your chosen method to fix what's wrong with your Mac. To learn how to use Time Machine please read Use Time Machine to back up or restore your Mac - Apple Support.

Reply

Answer 4

OGELTHORPE

Level 9

57,329 points

Oct 3, 2016 4:17 AM in response to John Galt

In addition to the adware that you should remove, you also have a torrent application. Such applications are excellent instruments of importing malware so delete it.

Additional RAM would help. This MBP will accept up to 16 GB RAM (8 should be sufficient). The best sources of Mac compatible RAM are OWC and Crucial.

Your HDD is suspect. Boot into the recovery partition and run Disk Utility>First Aid>Repair.

You have an old and well used battery installed. Batteries do not last forever so consider replacing it.

Ciao.

Reply

Answer 5

dwb

Level 7

33,298 points

Oct 3, 2016 5:14 AM in response to kitssfromsydney

If you updated from El Capitan to Sierra you should have noticed almost no change in speed at all. Please do as Oglethorpe suggests so we can take a look at what you have installed. If you updated from an older version of the OS once again, do as Oglethorpe suggests but note also that you might be running into an issue of having too little RAM, especially if you don't have a retina MBP.

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