iPhone 6 iOS 10 is not recognized by Win10Pro laptop

Question

iPhone 6 iOS 10 is not recognized by Win10Pro laptop

After upgrading to iOS 10 on my iPhone 6, it is no longer being recognized as an external drive by my Win10Pro x64 laptop on either the USB 2.0 or 3.0 ports. New cable is being used to eliminate that as an issue.

Why is this happening?

Do I need to go back to the latest iOS 9.x.x?

Is there and new driver I need to download onto my PC?

I am set to automatically backup to iCloud, but I want to import photos directly to my PC.

Thanks

Vicki

iPhone 6, iOS 10

Posted on Sep 20, 2016 8:31 AM

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Answer 1

turingtest2

Level 10

278,297 points

Sep 20, 2016 8:46 AM in response to Vicki_Danielle

Try unlocking the iPhone before connecting to Windows. If the camera roll isn't empty then the device should be listed in Windows Explorer. If it still doesn't show try restarting both the computer and the device, then try again. If it doesn't show in iTunes either then try iOS device not showing in iTunes for Windows.

tt2

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Answer 2

ShagCA

Level 5

6,365 points

Sep 20, 2016 8:55 AM in response to Vicki_Danielle

Are you using iTunes version 12.5?

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Answer 3

Sep 20, 2016 5:19 PM in response to turingtest2

My iPhone shows in iTunes. That is not the issue I stated.

Yes I have restarted both my Win10Pro PC and my iPhone both more than once with my iPhone unlocked each time., and yet my iphone is not being recognized an external drive in Windows Explorer as it always has in iOS 9.4.3 and earlier versions.

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Answer 4

Sep 20, 2016 5:37 PM in response to ShagCA

Yes, iTunes updated this past Monday to ver. 12.5.1.21

iTunes is not the issue.

The camera roll in my phone contains over 700 photos.
My phone is not being recognized in Windows Explorer as an external drive as it was in iOS 9.4.3 and earlier.
Is there a setting in iOS10 that was changed by default it allowing it to be recognized as an external drive? Is there some new firewall built in iOS10 only allowing it to work with iTunes?

If this cannot be fixed, how do I roll back to iOS 9.4.3?

--------------------------------------------------------

I have had iPhones since the first iPhone in 2007. If this is some new underhanded trick by Apple to try to force me to use only iTunes and not allow other uses/programs such as Windows to import, this iPhone 6 will be my last

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Answer 5

turingtest2

Level 10

278,297 points

Sep 20, 2016 11:44 PM in response to Vicki_Danielle

My iPhone running iOS 10.0.1 shows in Explorer as before, so clearly there isn't some general policy to prevent access via Windows. Note however that iOS devices have only ever exposed the camera roll directly. Third party tools are required to reach the rest of the file system. I cannot say for certain that manually reinstalling the driver will resolve things for you, but it is something that I would try if I were in your shoes. It cannot do any harm.

tt2

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Answer 6

abqdan

Level 1

4 points

Sep 25, 2016 10:22 AM in response to Vicki_Danielle

I have the same setup and the same problem. I've done the same things. I just uninstalled the driver, but Windows re-installed saying it was the latest driver for the device. Under devices, the driver is listed as USB iphone. But, when I connect the iphone there is no icon for it under the This PC display. iTunes still finds the phone, so it is connected; but Windows no longer lists it as a device, so I can't open the DCIM folder - which I've always been able to do - to access the photos on the camera. Has Apple removed support for accessing the DCIM folder directly? If so, that would be very annoying...

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Answer 7

turingtest2

Level 10

278,297 points

Sep 25, 2016 10:27 AM in response to abqdan

Try rebooting the iPhone, then unlock it before connecting to USB. You should now see the device in Windows Explorer. A different set of driver files is used by iTunes. See iOS device not showing in iTunes for Windows to make sure the correct set are in use.

tt2

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Answer 8

abqdan

Level 1

4 points

Sep 25, 2016 11:11 AM in response to abqdan

Oh - and I guess it could also be in combination with the 'anniversary update' of Windows 10, which happened about the same time as ios 10 on my iphone. A perfect storm?

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Answer 9

abqdan

Level 1

4 points

Sep 25, 2016 12:12 PM in response to turingtest2

No, that doesn't help. I've also now tried this on an old Windows 95 platform, and that still recognizes the iPhone, but says that the camera roll is empty (it isn't). Clearly, ios 10 is doing SOMETHING different, and it's not working properly with various flavors of Windows. I've been regularly transferring my pictures to my Windows system for over a year with no problems under ios 9.

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Answer 10

turingtest2

Level 10

278,297 points

Sep 25, 2016 1:02 PM in response to abqdan

I've had iOS 10 connected to iTunes 12.1.3.6 at one point, but on Windows 7. It is quite possible that Apple have changed something about the way it works so that, for example, it only connects on Windows 7 or better.

tt2

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Answer 11

TheKug

Level 1

8 points

Sep 26, 2016 3:11 PM in response to Vicki_Danielle

I have this exact same problem with my iPhone 6+ since upgrading to iOS 10. Spoke to AppleCare several times including Senior Technicians. No one has a resolution! Really annoying and frustrating. Has anyone here been able to solve this problem?

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Answer 12

Sep 26, 2016 5:02 PM in response to Vicki_Danielle

I had a problem connecting my iPhone 7 to iTunes AND my DCIM folder. My main problem was that at first i was using iTunes 12.2.something and after that I installed 12.5 which is the version you need to connect your phone(iOS 10.0.2) to iTunes. After I've connected the iPhone 7 to iTunes the DCIM folder appeared by itself.

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