nucleon2000
Level 1 (9 points)
Mac OS X

Q: voicemail locks phone app

Had a week of clear sailing with iOS 10...yesterday someone left a voicemail message that I was able to retrieve. Now, the phone app still shows one message, and the app locks up when I try to access voicemail. Phone app otherwise works OK. However, when I go into settings for the app, and try to look at Call Blocking and ID, Settings will lock up as well. I've tried everything. Reboot, restart, even wipe and reload (although I did not yet try doing a "new install").

 

Anyone else have this joy?

iPhone 6s, iOS 10, 128 Gb

Posted on Sep 20, 2016 8:39 AM

by irina_w,Solvedanswer
irina_w irina_w
Community Specialists
A:
Greetings nucleon2000,

Thank you for using Apple Support Communities. 

I see that your iPhone's Phone app shows one message, and the app locks up when you try to access voicemail. Also, when you go into Settings and look at Caller ID and Blocking, Settings locks up as well. That's certainly something that I wouldn't want to have happen to my iPhone. I want to make sure that you can use your iPhone like you should with no issues. It looks like you've done some great troubleshooting so far, I have a couple more things for you to try. 

First, please make sure that you have a backup of your iPhone's important data using this article: How to back up your iPhone, iPad, and iPod touch

Then, restore to factory settings like you did last time, but this time set up as a new iPhone and test to see if you get the same result. This article will help: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

Cheers. 

Posted on Sep 21, 2016 6:31 AM

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nucleon2000

Q: voicemail locks phone app

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  • by irina_w,Solvedanswer

    irina_w irina_w Sep 21, 2016 6:31 AM in response to nucleon2000
    Community Specialists
    Sep 21, 2016 6:31 AM in response to nucleon2000
    Greetings nucleon2000,

    Thank you for using Apple Support Communities. 

    I see that your iPhone's Phone app shows one message, and the app locks up when you try to access voicemail. Also, when you go into Settings and look at Caller ID and Blocking, Settings locks up as well. That's certainly something that I wouldn't want to have happen to my iPhone. I want to make sure that you can use your iPhone like you should with no issues. It looks like you've done some great troubleshooting so far, I have a couple more things for you to try. 

    First, please make sure that you have a backup of your iPhone's important data using this article: How to back up your iPhone, iPad, and iPod touch

    Then, restore to factory settings like you did last time, but this time set up as a new iPhone and test to see if you get the same result. This article will help: Use iTunes on your Mac or PC to restore your iPhone, iPad, or iPod to factory settings

    Cheers. 

  • by nucleon2000,

    nucleon2000 nucleon2000 Sep 21, 2016 7:02 AM in response to irina_w
    Level 1 (9 points)
    Mac OS X
    Sep 21, 2016 7:02 AM in response to irina_w

    Yes, that did it. Apparently something in the Phone App software became corrupted and this carried through to all recent backups. While I'm now back to normal, it did take me most of the day to get everything reloaded, reconfigured, etc.

     

    I spoke with "Emmanuel" at Apple, and he suggested doing an iCloud backup, which would have preserved data but not the corrupt App. Sadly, I didn't have the patience to follow his advice, which might have saved much time in the end.