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Helpful answers
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Sep 20, 2016 9:26 AM in response to mantie999by Jonathan UK,Hi
I suggest that you contact Apple Support (mail-in service may be available) or make a Genius Bar reservation with a view to having your iPhone inspected and serviced by Apple.
If Apple agrees that the EarPods were clearly faulty, the issue will be covered under warranty and your EarPods will be replaced. However, I'm afraid that no-one here can tell you what Apple will decide (this is a user-based technical support community):