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Helpful answers
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Sep 20, 2016 9:02 AM in response to its_robzzby Demo,Quit iTunes, restart your phone, reboot your computer and try again.
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Sep 20, 2016 9:04 AM in response to its_robzzby Limnos,Are you running iTunes 7.5.1 or newer? https://support.apple.com/HT201352
What about your computer OSX version? iOS10 requires iTunes 12.5.1 or newer which in turn requires OSX 10.9.5 or newer.