Fermi
Level 1 (4 points)
iPhone

Q: iOS 10 having major problems connecting to unsecured networks

I updated to iOS 10 on my iPhone 6 Plus just before going on a trip. It works fine with my home and work wifi networks. On the trip I have tried it in 2 airports, 2 hotels and a convention center and have had massive problems when connecting to these unsecured public networks which all have a redirect page. Often it will not even show the WiFi signal "fan" or if it does, it will not go to the redirect page. If I try to trigger the redirect page by going into Safari that does not work either. I recognize that this can happen but it seems much worse with iOS 10. Is this a common problem?

 

I do have a managed profile through my employer so I wonder if that has something to do with it - perhaps I will need to check when I get back from the trip to see if their profile needs an update?

iPhone 6 Plus, iOS 10

Posted on Sep 20, 2016 9:20 AM

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Q: iOS 10 having major problems connecting to unsecured networks

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  • by elcpu,

    elcpu elcpu Sep 20, 2016 12:19 PM in response to Fermi
    Level 6 (16,260 points)
    Photos for Mac
    Sep 20, 2016 12:19 PM in response to Fermi

    The Managed Profile could be playing a role but just in case below is a User Tip about Wi-Fi issues. Suggest starting from the top and working down. Some will not apply to you on a Public Network but others could possibly help.

     

    1) Restart you device. If a normal restart does not help, hold down these buttons at the same time for at least ten seconds, until the Apple logo appears: a) the Sleep/Wake button and the Volume down button (iPhone 7 and iPhone 7 Plus) or b) the Sleep/Wake button and the Home button (all other models)

    2) Reset Network Settings:  Settings > General > Reset > Reset Network Settings. Rejoin the Network again.

    3) Reboot Router/Modem:  Unplug from power for 2 minutes and plug again. Update Router Firmware (check manufacturer’s support website for a newer FW). Also try different bands (2.4 GHz and 5 GHz) and different bandwidths (20 MHz recommended for the 2.4 band). Channels 1, 6 or 11 are recommended for the 2.4 band.

    4) Change to Google's DNS:  Settings > Wi-Fi > Click on the Network, Delete all numbers under DNS and enter 8.8.8.8 or alternatively 8.8.4.4

    5) Disable device prioritization on the router if this feature is available. Also disable any VPN apps and test Wi-Fi again.

    6) Determine if other Wi-Fi devices on network are working well (other iOS devices, Macs, PCs).

    7) Try device at another Network, i.e., neighbors’, public coffee house, etc.

    8) Backup and Restore the Device using iTunes. Try restoring as New first and testing it. If ok try restoring the backup (the backup could be corrupted).

    https://support.apple.com/en-us/HT201252

    9) Go to an Apple store for hardware evaluation. The Wi-Fi chip or the antenna could be defective.

     

    User Tip:  https://discussions.apple.com/docs/DOC-9892