sagedm15
Level 1 (4 points)
iPhone

Q: How to delete an old e-mail account from iCloud without the password.

I cannot use iCloud on my iPhone 5s because I no longer have access to the e-mail account that I originally used for the Apple ID.  I cannot delete that account from iCloud because to do that requires the password which I do not know.

 

I have a new Apple ID that I want to use, but I cannot add it.

iPhone 5s, iOS 9.3.5, null

Posted on Sep 20, 2016 9:56 AM

Close
sagedm15

Q: How to delete an old e-mail account from iCloud without the password.

  • All replies
  • Helpful answers

  • by KiltedTim,

    KiltedTim KiltedTim Sep 20, 2016 9:54 AM in response to sagedm15
    Level 9 (56,366 points)
    Mac OS X
    Sep 20, 2016 9:54 AM in response to sagedm15

    Contact Apple for help with Apple ID account security - Apple Support

  • by mckeen.apple.ios,

    mckeen.apple.ios mckeen.apple.ios Sep 20, 2016 10:12 AM in response to sagedm15
    Level 1 (17 points)
    Sep 20, 2016 10:12 AM in response to sagedm15

    I've been through this same thing! Here's how it's going to work:

     

    First try your security questions to gain access to the account at iforgot.apple.com

    If you can't get into the account using security questions, you can't get into that email address and your at a loss make sure you're prepared for your call to Apple Support!

     

      I had to provide the advisor with a proof of purchase so they could remove the find my iphone stuff. That's what's stuck in there! I'm looking at the notes I took right now :

     

    You need:

     

      Name of the seller, carrier, place of purchase

      Date of purchase

      Purchase amount

      Serial number or IMEI of phone

     

    Here's something to remember! When I had to get the find my iphone stuff removed I had to factory reset my iphone.  Be prepared to be setting your phone up as new.