Rest finger to open on iPad Pro not working

Question

Level 1

17 points

Rest finger to open on iPad Pro not working

Hello from Dublin Ireland.

Product IPad Pro 12.9" 128gb wifi/cellular iOS 10.0.1(14A403)

I'mposting this to,software update, as I've only had this issue since iOS 10 update

Prior to iOS 10, I used touch ID to open/unlock my iPad Pro. Now, since the update, I physically have to depress the home button for my iPad to open/unlock. Before posting here, I went through some trouble shooting. I deleted both fingerprints, restarted device, rescanned same fingers...still had to depress, deleted prints and scanned two new, (index and thumb) restarted iPad and tried again, once more I still have to depress the home button.

I Have double checked to make sure all appropriate sliders are in place 1 General>>accessibility >>home button>> rest finger to open: 2 General>> Touch ID and passcode: USE TOUCH ID FOR: IPad unlock/ ITunes and App Store. All sliders turned on.

I Cannot see the purpose of having to depress the home button, if the option to rest finger is there for touch ID.

Just for further reference, if I press the home button, screen will shake to indicate wrong action, but as soon as i "Rest" my finger on the home button, my home screen comes on. Hope someone can shed some light on the issue.

TIA

Derek.

Posted on Sep 20, 2016 11:31 AM

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Answer 1

ddenev

Level 1

4 points

Dec 6, 2017 1:42 AM in response to ninzar

I am on 11.2 with iPad Pro 10.5 and the issue is happening only when I lock the iPad while being on the Home screen. If I lock it while in an application, then the unlock with resting is working fine. This was not the case in 11.1. I think it is a bug.

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Answer 2

Oct 26, 2017 12:53 PM in response to XSonicX

This procedure did not resolve the problem. Still can't unlock by resting on home button.

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Answer 3

ninzar

Level 1

4 points

Nov 3, 2017 10:02 PM in response to DaveHein2

I am having issues on my iPad Pro 10.5 with iOS 11.1. Issue started with the new update. Rest finger to open does not work. Tried every solution mentioned...

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Answer 4

XSonicX

Level 1

4 points

Aug 12, 2017 2:32 AM in response to derekmcc

Okey guys, I've just found a solution:

Go to General>>accessibility >>home button>> rest finger to open and turn OFF/ON again just to make sure.
Go to Touch ID and passcode: USE TOUCH ID FOR: iPad unlock and turn it OFF -> lock iPad and unlock it with a passcode, then go back to this setting and turn it ON again.

After this, Rest Finger to Open should work properly 🙂 Please let me know if it worked for you.

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Answer 5

XSonicX

Level 1

4 points

Aug 12, 2017 2:23 AM in response to derekmcc

Derek, do you still have this issue? i have it on iPad Pro 10.5". My hypothesis is that the issue comes from the fact that i used a backup from my previous iPad mini to restore this iPad, that did not have iTouch technology. Did you do the same?

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