User profile for user: VLBB
VLBB Author
User level: Level 1
8 points

Computer is very slow with El Capitan

After recent upgrade to El Captain, my Macbook pro (13-inch, Mid 2012) became very slow.

Startup, reboot, Safari, opening programs.. Rainbow wheel all the time.

If anyone could help I would be very very appreciated!

Thank you!



My Etrecheck results:


EtreCheck version: 3.0.3 (307)

Report generated 2016-09-20 19:59:32

Download EtreCheck from https://etrecheck.com

Runtime 4:09

Performance: Good


Click the [Support] links for help with non-Apple products.

Click the [Details] links for more information about that line.


Problem: Computer is too slow


Hardware Information:ⓘ

MacBook Pro (13-inch, Mid 2012)

[Technical Specifications] - [User Guide] - [Warranty & Service]

MacBook Pro - model: MacBookPro9,2

1 2,9 GHz Intel Core i7 CPU: 2-core

8 GB RAM Upgradeable - [Instructions]

BANK 0/DIMM0

4 GB DDR3 1600 MHz ok

BANK 1/DIMM0

4 GB DDR3 1600 MHz ok

Bluetooth: Good - Handoff/Airdrop2 supported

Wireless: en1: 802.11 a/b/g/n

Battery: Health = Normal - Cycle count = 667


Video Information:ⓘ

Intel HD Graphics 4000

Color LCD 1280 x 800


System Software:ⓘ

OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour


Disk Information:ⓘ

TOSHIBA MK7559GSXF disk0 : (750,16 GB) (Rotational)

EFI (disk0s1) <not mounted> : 210 MB

Macintosh HD (disk0s2) / : 749.30 GB (140.30 GB free)

Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


MATSHITADVD-R UJ-8A8 ()


USB Information:ⓘ

Apple Inc. FaceTime HD Camera (Built-in)

Apple Inc. Apple Internal Keyboard / Trackpad

Apple Computer, Inc. IR Receiver

Apple Inc. BRCM20702 Hub

Apple Inc. Bluetooth USB Host Controller


Thunderbolt Information:ⓘ

Apple Inc. thunderbolt_bus


Configuration files:ⓘ

/etc/hosts - Count: 17


Gatekeeper:ⓘ

Anywhere


Kernel Extensions:ⓘ

/Library/Application Support/PeerGuardian

[not loaded] xxx.qnation.PeerGuardian (1.1.13 - SDK 10.8 - 2015-10-28) [Support]


/System/Library/Extensions

[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.8-2 - SDK 10.9 - 2016-09-20) [Support]


System Launch Agents:ⓘ

[not loaded] 7 Apple tasks

[loaded] 168 Apple tasks

[running] 64 Apple tasks


System Launch Daemons:ⓘ

[not loaded] 48 Apple tasks

[loaded] 165 Apple tasks

[running] 77 Apple tasks


Launch Agents:ⓘ

[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-09-16) [Support]

[loaded] com.adobe.CS5ServiceManager.plist (2013-01-11) [Support]

[failed] com.extensis.FMCore.plist (2016-09-06) [Support]

[loaded] com.google.keystone.agent.plist (2016-07-12) [Support]

[loaded] com.oracle.java.Java-Updater.plist (2014-08-13) [Support]

[running] com.wacom.wacomtablet.plist (2014-03-31) [Support]


Launch Daemons:ⓘ

[not loaded] com.adobe.SwitchBoard.plist (2016-09-16) [Support]

[loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]

[loaded] com.disc-soft.DAEMONTools.PrivilegedHelper.plist (2013-08-08) [Support]

[loaded] com.google.keystone.daemon.plist (2016-09-02) [Support]

[loaded] com.macpaw.CleanMyMac3.Agent.plist (2016-09-16) [Support]

[loaded] com.malwarebytes.MBAMHelperTool.plist (2015-12-28) [Support]

[loaded] com.microsoft.office.licensing.helper.plist (2010-08-25) [Support]

[loaded] com.oracle.java.Helper-Tool.plist (2014-08-13) [Support]

[loaded] com.rogueamoeba.instanton-agent.plist (2014-03-25) [Support]

[loaded] xxx.qnation.PeerGuardian.locum.plist (2015-10-28) [Support]


User Launch Agents:ⓘ

[loaded] com.macpaw.CleanMyMac3.Scheduler.plist (2016-09-20)

[loaded] com.spotify.webhelper.plist (2015-06-08) [Support]


User Login Items:ⓘ

Caffeine Application Hidden (/Applications/Caffeine.app)

Suitcase Fusion 6 Application Hidden (/Applications/Suitcase Fusion 6.app)

CleanMyMac 3 Menu Application (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)


Internet Plug-ins:ⓘ

o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-28) [Support]

Default Browser: 601 - SDK 10.11 (2016-09-17)

Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-06-07) [Support]

WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-03-31) [Support]

AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-09-16) [Support]

FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-20) [Support]

Silverlight: 5.1.20513.0 - SDK 10.6 (2016-09-16) [Support]

QuickTime Plugin: 7.7.3 (2016-09-17)

Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-20) [Support]

googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

AdobePDFViewer: 10.1.1 (2016-09-16) [Support]

JavaAppletPlugin: Java 8 Update 66 build 17 (2016-09-16) Check version


3rd Party Preference Panes:ⓘ

Flash Player (2016-08-30) [Support]

Flip4Mac WMV (2013-03-29) [Support]

Growl (2016-09-16) [Support]

Java (2016-09-16) [Support]

WacomTablet (2016-09-16) [Support]


Time Machine:ⓘ

Time Machine not configured!


Top Processes by CPU:ⓘ

5% WindowServer

2% kernel_task

0% aslmanager

0% fontd

0% AddressBookSourceSync


Top Processes by Memory:ⓘ

573 MB kernel_task

369 MB com.apple.WebKit.WebContent(9)

66 MB WindowServer

57 MB Safari

49 MB softwareupdated


Virtual Memory Information:ⓘ

5.37 GB Free RAM

2.63 GB Used RAM (2.02 GB Cached)

0 B Swap Used


Diagnostics Information:ⓘ

Sep 20, 2016, 07:52:05 PM Self test - passed

Sep 20, 2016, 06:30:21 PM /Library/Logs/DiagnosticReports/FMCore_2016-09-20-183021_[redacted].crash

/Applications/Suitcase Fusion 6.app/Contents/Resources/FMCore

Sep 20, 2016, 06:24:44 PM /Library/Logs/DiagnosticReports/WacomTabletDriver_2016-09-20-182444_[redacted]. crash

com.wacom.WacomTabletDriver - /Library/Application Support/Tablet/WacomTabletDriver.app/Contents/MacOS/WacomTabletDriver

Sep 20, 2016, 06:17:28 PM /Library/Logs/DiagnosticReports/FMCore_2016-09-20-181728_[redacted].crash

MacBook Pro, iOS 10

Posted on Sep 20, 2016 12:22 PM

Reply
5 replies
User profile for user: John Galt
John Galt
User level: Level 10
156,224 points

Sep 23, 2016 10:59 AM in response to VLBB

There appear to be four separate potential concerns:


  • No Time Machine backup.
  • Review that Mac's Gatekeeper settings.
    • Gatekeeper is a fundamental defense against installing untrustworthy or potentially harmful products, and it has been disabled on that Mac.
    • To re-enable it please read OS X: About Gatekeeper - Apple Support.
  • The Wacom driver is crashing, so it may not be compatible.
  • That Mac's Hosts file appears to have been modified.
  • By far the greatest concern is the presence of ill-conceived "cleaning" stuff. Those things are scams that should never be installed, whether you're using a Mac or a PC. Read below.



"Cleaning" apps are scams. Excerpted from Effective defenses against malware and other threats:


Never install any product that claims to "clean up", "speed up", "optimize", "boost" or "accelerate" your Mac; to "wash" it, "tune" it, or to make it "shiny". Those claims are absurd.

  • Such products are very aggressively marketed. They are all scams.
  • They generally operate on the flawed premise that a Mac accumulates "junk" that needs to be routinely "cleaned out" for optimum performance.
  • Trial versions of those programs are successful because they provide the instant gratification of greater free disk space.
  • That increased space is the result of irreversible destruction of files, programs, or operating system components normally protected from inadvertent alteration or deletion. The eventual result will be unreliable operation, poor performance and random crashes that may not become evident for months or even years after their use, when updates to programs or OS X are eventually released.
  • Memory "cleaners" that circumvent OS X's memory management algorithms work by purging inactive memory contents to mass storage, which can only result in degraded performance and accelerated hardware failure.



To remove CleanMyMac 3 itself, use its Uninstaller module, followed by these additional steps:


Remove the file ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

  • To navigate to that file, copy and paste the following line into the Finder's Go menu > Go To Folder...

~/Library/LaunchAgents/

  • Locate the following file and drag it to the Trash:

    • com.macpaw.CleanMyMac3.Scheduler.plist

    • Then, open  (Apple menu) > System Preferences > Users & Groups > Login Items.
    • Select the item CleanMyMac3 Menu
    • Click the [—] (minus) button.
    • Restart your Mac.


    Beware that reinstalling OS X alone will have no effect on either removing CleanMyMac or reversing the damage it is capable of inflicting upon a system. To recover from the effects of having used it to modify OS X, the additional software you require and the essential files you need, follow the applicable recovery procedure below:


    • If you have a backup that you created prior to using CleanMyMac, now is the time to use it. For Time Machine, boot OS X Recovery, and at the Mac OS X Utilities screen, choose Restore from Time Machine Backup. Choose a date preceding the installation of CleanMyMac.
    • If you do not have a backup that predates the use of CleanMyMac, create one now. To do that read Use Time Machine to back up or restore your Mac.
      • The recovery procedure will require that you erase the Mac using OS X Recovery, and then create a new User Account whose contents will be empty. You will then be able to use Setup Assistant to migrate your essential documents including photos, music, work products and other essential files.
      • To erase and install OS X read How to reinstall OS X on your Mac.
        • Follow Step 2 to completely erase that Mac's internal storage: Disk Utility (El Capitan): Erase a volume.
        • Then, follow the procedure in Move your content to a new Mac.
        • When asked how you want to transfer your information, select Transfer from a Mac, Time Machine backup, or startup disk.
        • Under Select the Information to Transfer, select only your previous User account and do not select "Applications", "Computer and Network Settings" or "Other files and folders". De-select those choices.
      • Subsequent to using Setup Assistant, you will need to reinstall the essential software you may require, once again remembering to install software only from their original sources, and omitting all non-essential software.
      • "Non-essential software" is a broad category that includes but is not limited to third party "cleaning", "maintenance", and "anti-virus" products.


    Reply
    User profile for user: VLBB
    VLBB Author
    User level: Level 1
    8 points

    Sep 23, 2016 12:53 PM in response to John Galt

    Thank you John,


    OK, after going through your advises,


    1. No Time Machine backup > check, backup done.

    2. Gatekeeper > Check

    3. Wacom drive > not done yet, update nedeed

    4. MAC hosts modified > TextWrangler downloaded, but when I try to > step 5 >

    When the Open box appears, hold down the Shift key, the Command ⌘key, and type the G key

    > nothing happens.

    5. Check > all the cleanmymac 3 files were deleted


    But now, it seems that my mac got worst..(?).

    Performance: Below Average


    The new EtreCheck report


    EtreCheck version: 3.0.3 (307)

    Report generated 2016-09-23 19:05:24

    Download EtreCheck from https://etrecheck.com

    Runtime 5:07

    Performance: Below Average


    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.


    Problem: Beachballing


    Hardware Information:ⓘ

    MacBook Pro (13-inch, Mid 2012)

    [Technical Specifications] - [User Guide] - [Warranty & Service]

    MacBook Pro - model: MacBookPro9,2

    1 2,9 GHz Intel Core i7 CPU: 2-core

    8 GB RAM Upgradeable - [Instructions]

    BANK 0/DIMM0

    4 GB DDR3 1600 MHz ok

    BANK 1/DIMM0

    4 GB DDR3 1600 MHz ok

    Bluetooth: Good - Handoff/Airdrop2 supported

    Wireless: en1: 802.11 a/b/g/n

    Battery: Health = Normal - Cycle count = 671


    Video Information:ⓘ

    Intel HD Graphics 4000

    Color LCD 1280 x 800


    System Software:ⓘ

    OS X El Capitan 10.11.6 (15G1004) - Time since boot: about 2 days


    Disk Information:ⓘ

    TOSHIBA MK7559GSXF disk0 : (750,16 GB) (Rotational)

    EFI (disk0s1) <not mounted> : 210 MB

    Macintosh HD (disk0s2) / : 749.30 GB (124.18 GB free)

    Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB


    MATSHITADVD-R UJ-8A8 ()


    USB Information:ⓘ

    Apple Inc. Apple Internal Keyboard / Trackpad

    Apple Computer, Inc. IR Receiver

    Apple Inc. BRCM20702 Hub

    Apple Inc. Bluetooth USB Host Controller

    Apple Inc. FaceTime HD Camera (Built-in)


    Thunderbolt Information:ⓘ

    Apple Inc. thunderbolt_bus


    Gatekeeper:ⓘ

    Anywhere


    Kernel Extensions:ⓘ

    /System/Library/Extensions

    [not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.8-2 - SDK 10.9 - 2016-09-20) [Support]


    System Launch Agents:ⓘ

    [not loaded] 7 Apple tasks

    [loaded] 160 Apple tasks

    [running] 60 Apple tasks

    [killed] 12 Apple tasks

    12 processes killed due to insufficient RAM


    System Launch Daemons:ⓘ

    [not loaded] 48 Apple tasks

    [loaded] 163 Apple tasks

    [running] 74 Apple tasks

    [killed] 5 Apple tasks

    5 processes killed due to insufficient RAM


    Launch Agents:ⓘ

    [loaded] com.adobe.CS5ServiceManager.plist (2013-01-11) [Support]

    [running] com.extensis.FMCore.plist (2016-09-20) [Support]

    [loaded] com.oracle.java.Java-Updater.plist (2016-09-20) [Support]

    [running] com.wacom.wacomtablet.plist (2014-03-31) [Support]


    Launch Daemons:ⓘ

    [not loaded] com.adobe.SwitchBoard.plist (2016-09-16) [Support]

    [loaded] com.adobe.fpsaud.plist (2016-08-30) [Support]

    [loaded] com.barebones.authd.plist (2016-09-21) [Support]

    [loaded] com.oracle.java.Helper-Tool.plist (2016-09-20) [Support]


    User Login Items:ⓘ

    Caffeine Application Hidden (/Applications/Caffeine.app)

    Suitcase Fusion 6 Application Hidden (/Applications/Suitcase Fusion 6.app)


    Internet Plug-ins:ⓘ

    o1dbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-28) [Support]

    Default Browser: 601 - SDK 10.11 (2016-09-17)

    Flip4Mac WMV Plugin: 3.2.0.16 - SDK 10.8 (2013-06-07) [Support]

    WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2014-03-31) [Support]

    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-09-16) [Support]

    FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-20) [Support]

    Silverlight: 5.1.20513.0 - SDK 10.6 (2016-09-16) [Support]

    QuickTime Plugin: 7.7.3 (2016-09-17)

    Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-20) [Support]

    googletalkbrowserplugin: 5.41.3.0 - SDK 10.8 (2015-12-11) [Support]

    SharePointBrowserPlugin: 14.0.0 (2010-08-25) [Support]

    AdobePDFViewer: 10.1.1 (2016-09-16) [Support]

    JavaAppletPlugin: Java 8 Update 101 build 13 (2016-09-20) Check version


    3rd Party Preference Panes:ⓘ

    Flash Player (2016-08-30) [Support]

    Flip4Mac WMV (2013-03-29) [Support]

    Growl (2016-09-16) [Support]

    Java (2016-09-20) [Support]

    WacomTablet (2016-09-16) [Support]


    Time Machine:ⓘ

    Skip System Files: NO

    Mobile backups: OFF

    Auto backup: NO - Auto backup turned off

    Volumes being backed up:

    Macintosh HD: Disk size: 749.30 GB Disk used: 625.12 GB

    Destinations:

    VBB TIMEMACHINE [Local]

    Total size: 999.83 GB

    Total number of backups: 1

    Oldest backup: 21/09/16 01:21

    Last backup: 21/09/16 01:21

    Size of backup disk: Too small

    Backup size 999.83 GB < (Disk used 625.12 GB X 3)


    Top Processes by CPU:ⓘ

    16% Suitcase Fusion 6

    10% WindowServer

    7% com.apple.WebKit.WebContent(18)

    4% kernel_task

    3% VTDecoderXPCService


    Top Processes by Memory:ⓘ

    4.26 GB com.apple.WebKit.WebContent(18)

    890 MB kernel_task

    352 MB Adobe Illustrator

    188 MB Safari

    90 MB Suitcase Fusion 6


    Virtual Memory Information:ⓘ

    163 MB Free RAM

    7.84 GB Used RAM (1.39 GB Cached)

    2.87 GB Swap Used


    Diagnostics Information:ⓘ

    Sep 22, 2016, 01:19:46 AM /Library/Logs/DiagnosticReports/Adobe Photoshop CS5_2016-09-22-011946_[redacted].cpu_resource.diag [Details]

    /Applications/Adobe Photoshop CS5/Adobe Photoshop CS5.app/Contents/MacOS/Adobe Photoshop CS5

    Sep 21, 2016, 06:16:20 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.WebContent_2016-09-21-181620_ [redacted].crash

    /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.WebContent.xpc/Contents/MacOS/com.apple.WebKit.WebContent

    Sep 21, 2016, 10:44:58 AM Self test - passed

    Sep 20, 2016, 09:17:38 PM ~/Library/Logs/DiagnosticReports/com.apple.WebKit.Plugin.64_2016-09-20-211738_[ redacted].crash

    /System/Library/StagedFrameworks/Safari/WebKit.framework/Versions/A/XPCServices /com.apple.WebKit.Plugin.64.xpc/Contents/MacOS/com.apple.WebKit.Plugin.64

    Sep 20, 2016, 09:10:16 PM ~/Library/Logs/DiagnosticReports/EtreCheck_2016-09-20-211016_[redacted].crash

    /Users/USER/Downloads/EtreCheck.app/Contents/MacOS/EtreCheck



    John, again, thank you for all your help..!

    Vasco

    Reply

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    Computer is very slow with El Capitan

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