olddrjake

Q: MLB on tvOS 10 unable to start up

Since updating to tvOS 10, the MLB app is unable to start. I've tried to start it over and over, but it doesn't stick, just pops back to the app icon. I tried looking up on MLB.com but find its many paths confusing and weird, so I can't check if they are having problems (but they aren't showing any). I've updated each time they've offered, so I don't think that's it. Since I hate to miss games that are so important now, especially as SF Giants are puttering, any suggestions would be welcomed (for them, too!).

Apple TV (4th generation), iOS 9.3.1

Posted on Sep 20, 2016 1:32 PM

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Q: MLB on tvOS 10 unable to start up

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  • by Diana.McCall,Solvedanswer

    Diana.McCall Diana.McCall Sep 20, 2016 2:25 PM in response to olddrjake
    Level 4 (3,807 points)
    Apple TV
    Sep 20, 2016 2:25 PM in response to olddrjake

    Hi. Have you tried restarting Apple TV, under Settings > System? And force quit the app, hold Home button until you see the app chooser, swipe left or right to select it, and push it off the top of the screen using the remote trackpad. If that doesn't help, delete the app and reinstall it.

  • by olddrjake,

    olddrjake olddrjake Sep 21, 2016 7:14 AM in response to Diana.McCall
    Level 1 (14 points)
    Apple TV
    Sep 21, 2016 7:14 AM in response to Diana.McCall

    Thank you, Diana. I tried restarting via System but nothing changed, then I tried quitting and holding down the Home button. I never saw a "chooser" but I did hold down the app and sweep its wriggling MLB left and right and then moved it to the far right of the screen, since it wouldn't move off the top of the screen (only a half above the apps area). That seems to have worked, because it started up the next time I clicked it. So you got it right somewhere in there.  And I thank you very much -- just in time to see the Giants break the ninth inning curse! Solved.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 21, 2016 7:19 AM in response to olddrjake
    Level 4 (3,807 points)
    Apple TV
    Sep 21, 2016 7:19 AM in response to olddrjake

    I'm sorry, my mistake. If you double click the Home button, you see a display with thumbnails of all your running apps. You can force an app to quit by pushing it off the top of the screen using the remote trackpad. What you did was just organize the home screen, but it sounds like it worked, which is great.

  • by olddrjake,

    olddrjake olddrjake Sep 27, 2016 1:29 PM in response to Diana.McCall
    Level 1 (14 points)
    Apple TV
    Sep 27, 2016 1:29 PM in response to Diana.McCall

    Hi Diana

    Well, it's happening again, just starts to appear as MLB icon on the screen, then it returns to the icon. I'm confused as to what you mean by "pushing it off the top of the screen". The wiggling icon for MLB only goes to the top of the "thumbnails" of the items on the screen. I tried double-clicking the Home button on the remote and that didn't seem to do anything except perhaps change something (which I could not detect but perhaps made slightly small "thumbnails" or something? Huh? In any case, if I delete I'll have to go through the registration and fav teams setup and what-all else, so I'm hesitant to do that. I saw in one tech website (MacDailyNews?) that MLB has just updated its tvOS program and maybe that's what's wrong? How do you update your individual programs? Can"t use iMac, iPhone,iPad, which allows this easily. But how does tvOS 10 do it? In any case, I'm back to square one.

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 27, 2016 3:02 PM in response to olddrjake
    Level 4 (3,807 points)
    Apple TV
    Sep 27, 2016 3:02 PM in response to olddrjake

    Hi. I confused you by wrongly giving the instructions to remove an app. If you start from the home screen, no wiggling,  etc., and double click the Home button, you'll get an app chooser, similar to the iPad. You swipe left or right to put the running app in the center, and swipe up on the remote to force quit the app. This does not uninstall it, just exits it. Sometimes when an app fails, that can clean it up. I hope this is clear now. You can try the double click any time to get familiar with it.

     

    If you have not enabled automatic updates for the apps, you can update by going to the TV app store, select Purchased and select the app. If there's an update, the normal install button will say update. The screen info will show the date of the latest update.

  • by olddrjake,

    olddrjake olddrjake Sep 27, 2016 4:12 PM in response to Diana.McCall
    Level 1 (14 points)
    Apple TV
    Sep 27, 2016 4:12 PM in response to Diana.McCall

    Thanks. I think I've got it now. Back up and running now. Wonder if it works when no games have started? Did before Apple TV 4. Thx for help.