my 5th generation ipod just cut off and i've tried charging it and pressing the home button and power button and the screen is still black

my 5th generation ipod just cut off and i've tried charging it and pressing the home button and power button and the screen is still black
help

<Edited by Host>

iPod touch, iOS 9.3.5

Posted on Sep 20, 2016 4:04 PM

Reply
1 reply

Sep 20, 2016 4:09 PM in response to Alaina1315

Try the remaining actions of:

- iOS: Not responding or does not turn on

https://support.apple.com/en-us/HT201412

- Also try DFU mode after try recovery mode

How to put iPod touch / iPhone into DFU mode « Karthik's scribblings

https://geekindisguise.wordpress.com/2009/07/16/how-to-put-ipod-touch-iphone-int o-dfu-mode/

- If not successful and you can't fully turn the iOS device fully off, let the battery fully drain. After charging for an least an hour try the above again.

- Try another cable

- Try on another computer

- If still not successful that usually indicates a hardware problem and an appointment at the Genius Bar of an Apple store is in order.

how do you make a genius bar appointment? | Apple Support Communities

Apple Retail Store - Genius Bar

https://www.apple.com/retail/geniusbar/

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my 5th generation ipod just cut off and i've tried charging it and pressing the home button and power button and the screen is still black

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