Pages and spinning ball problems

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Level 1

4 points

Pages and spinning ball problems

I've always used Pages but since upgrading to El Capitan recently, I've tried to save a document in pdf format from doc but the spinning ball of fate has appeared and can't stop it nor quit Pages. Help!

iPhone 5s, OS X Mavericks (10.9.4)

Posted on Sep 20, 2016 4:24 PM

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Answer 1

AppleJoe

Community Manager

Sep 21, 2016 1:13 PM in response to jsusan

Hello jsusan,
Thank you for using Apple Support Communities.

I understand from your post that after updating to OS X El Capitan, you are no longer able to save a document from Pages to PDF as you get a spinning ball on your screen and cannot stop or quit it. I know how important it is for your Mac to be running smoothly for you after updating the software. I recommend testing the issue while your Mac is in Safe Mode and/or in a new user account. The following articles have the steps you will need to test the issue in both Safe Mode and in a new user account:

Safe Mode

How to test an issue in another user account on your Mac

Best Regards.

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