Warhammer271

Q: Need help recovering a file

Hello, I had track changes on in a Microsoft Word app and autosave. I clicked the upper left hand arrow and now all of my edits are completely gone, as is the file. There is nothing in recent or anything. Is there any way to recover my file?

iPad, iOS 9.3.5

Posted on Sep 20, 2016 6:02 PM

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Q: Need help recovering a file

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  • by Joseph_S.,

    Joseph_S. Joseph_S. Sep 21, 2016 11:38 AM in response to Warhammer271
    Community Specialists
    Sep 21, 2016 11:38 AM in response to Warhammer271
    Hello Warhammer271, 

    Thanks for using Apple Support Communities. 

    I see that you had track changes and autosave turned on in your Microsoft Word app, and after clicking the upper left-hand arrow, all of your document edits and the file are gone. You need assistance trying to recover the file and edits. I understand the importance of being able to recover your documents that you have been working on. 

    For this issue, you will want to reach out to Microsoft directly. Office for iPad is considered a third-party app, and it's best to contact the app creator for this issue using the link below:
    Microsoft - Contact us

    All the best.