TheDevilsAdvocate

Q: Apple TV remote app no longer showing interface to type a passcode

I have restrictions set on my Apple TV 4.  Specifically I restrict apps so all apps need to enter a passcode before entering.  Since upgrading to tvOS 10.0, whenever I start an app, I no longer get the interface to type in my passcode.  I can go to the settings menu and to the restrictions section and when I go here, the interface comes up.  Just no where else.  I've tried turning restrictions on and off, reboot the Apple TV, forgetting the app, reinstalling the app, and all four at once.

 

This seems like a bug.  If it's not I thought I'd ask if someone has seen this and if there is a solution beyond getting apple to update the remote app.

Apple TV (4th generation), tvOS 10

Posted on Sep 20, 2016 7:17 PM

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Q: Apple TV remote app no longer showing interface to type a passcode

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  • Helpful answers

  • by Diana.McCall,

    Diana.McCall Diana.McCall Sep 21, 2016 5:27 AM in response to TheDevilsAdvocate
    Level 4 (3,807 points)
    Apple TV
    Sep 21, 2016 5:27 AM in response to TheDevilsAdvocate

    Hi. From your description I understand that this happens when using the Remote app to start an Apple TV app. Is that correct? If so, what happens if you use the Siri remote to start an ATV app? Also, does the selected app start when you select it using the Remote app, or does it not run because the passcode has not been provided?

  • by TheDevilsAdvocate,

    TheDevilsAdvocate TheDevilsAdvocate Sep 24, 2016 11:54 AM in response to Diana.McCall
    Level 1 (5 points)
    Apple TV
    Sep 24, 2016 11:54 AM in response to Diana.McCall

    Actually no, I didn't make myself clear.  I have restrictions turned on and restrictions on apps set to "none" so that its supposed to as for my passcode every time I start an app.  So I use the apple TV remote to start an app and it asks for a passcode on the screen.  I then open my apple TV remote app on my iPhone and repeat the same steps to start the same app on the apple TV.  The TV requests the passcode, but on the App on my phone, no keyboard or input screen comes up to allow me to quickly type my passcode.  Instead I have to navigate with the app to pick the code on the TV screen.

     

    The point being is that I wanted the iPhone app to help me type out the code quickly and easily.  This worked until I updated my apple TV to tvOS 10

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 24, 2016 12:07 PM in response to TheDevilsAdvocate
    Level 10 (103,845 points)
    Apple TV
    Sep 24, 2016 12:07 PM in response to TheDevilsAdvocate

    IS your Apple TV remote app up to date on your phone.

  • by TheDevilsAdvocate,

    TheDevilsAdvocate TheDevilsAdvocate Sep 24, 2016 12:09 PM in response to Winston Churchill
    Level 1 (5 points)
    Apple TV
    Sep 24, 2016 12:09 PM in response to Winston Churchill

    Yes.  version 1.0.2

  • by Winston Churchill,

    Winston Churchill Winston Churchill Sep 24, 2016 12:11 PM in response to TheDevilsAdvocate
    Level 10 (103,845 points)
    Apple TV
    Sep 24, 2016 12:11 PM in response to TheDevilsAdvocate

    If you wish to report your experience to Apple you can send them your feedback here, choose ‘Report A Problem’ from the feedback type menu.