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All replies
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Helpful answers
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Sep 20, 2016 8:37 PM in response to wing仔by TeenTitan,Hi wing,
Did your computer display any other messages after upgrading, but before the login window?
For instance some sort of message about being managed?Have you tried a safeboot?
IF that doesn't work, have you tried recover mode?
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Sep 20, 2016 8:44 PM in response to wing仔by leroydouglas,Try restarting your machine and try again
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Sep 20, 2016 9:47 PM in response to TeenTitanby wing仔,The upgrade seems ok in everything, no error message.
What I do now is to try the recover mode and reinstall the os again, will come back to update the answer.
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Sep 20, 2016 11:14 PM in response to TeenTitanby wing仔,It doesn't work even after re-installing the OS in the recover mode.
Don't know what to do now.
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Sep 20, 2016 11:17 PM in response to wing仔by leroydouglas,I would fall back to your previous OS X (El Capitan?) from your backup, and try running the install anew on that system again.
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Sep 29, 2016 4:47 AM in response to leroydouglasby Simon Lane,Hi Wing,
I am also having this issue. I am running a MacBook Air with macOS Sierra.
I had no errors during the upgrade to Sierra. The issue appeared several days after the update.
I have restarted without any success. I have rebooted in Safe Mode which works until the Mac goes to sleep. When it wakes up my password is not accepted.
When the issue does occur I can login with a different account then reset the affected account password. After the password reset I can login again, but this only works for a day then the problem reoccurs.
Also, today, both of the local accounts were unable to login. I managed to do a Safe Boot at which point I was able to login using either account. A couple of hours later after the Mac went to sleep and I was unable to unlock the screen saver and did not receive any error.
I also have a Mac Server running Sierra and Server.app 5.2. The problem occurs no matter if I have the Mac bound to OD or not.
Wing, do you have FileVault enabled?
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Sep 29, 2016 6:39 AM in response to wing仔by lozturner,I know what the issue is, but i am not knowledgeable in how to do it. I have a MacBook 2015 retina I did the Sierra up date as described above no problems.
I don't know how descriptive i am supposed to be on these types of posts, so I will do the story mode for all readers. I have two accounts 'k' and 'kkk' both are admin. KKK is a clear default account which is used to copy folders from.
in fact the folders are locked so nothing can change. The password for each account is the same as the user account. I am a technician and follow my steps methodically and this will sound idiosyncratic.
upon seemingly successful upgrade to OS Sierra, the logon for both K and KKK failed.
***** alert, The passwords is had reversed! I was able to look into both accounts with the others password
. the minute I logged in, a new Sierra styled dialogue window asked to 'fix' permissions, but neither username and password, the original account and password or this idiosyncratic reversal, worked in this box.
Later, I figured out by process of elimination by changing the case, (werid), this dialogue and every subsequent dialogue after the log in screen in the operating system worked.
On investigation ive seen this error similar before on networked Mac's, where one of the sub /libraries /folders/ plists/ (professional to dive in here?) whatever dosen't update or and confused about where an account sits and a conflict occurs.
normally rectified by going into Keychain Access, and resetting the login keychain.
now if this occurred during an operating system update that would make sense as to why the disconnect exists but not the source.
and I believe following some other advice I found (including in this thread and other places) permissions changed somehow.
anyway I must add because I'm a techie I did this install from a recreated the dMG through USB.
before giving i run through recovery mode options in i tried all mannor of 3rd party toes to manually reset permissions then commands in recovery mode I tried Thunderbolt connection to my have a Mac to write permissions and copy a default account over which any Mac troubleshooter will know is a perfectly valid previous approach.
None of it worked I could log into the account in reverse mode but any time I clicked anything it requested admin rights proving the permissions corruption further.
I admitted defeat and gave in, like a new Mac and consumer, connected to the Internet and rebooting the Mac and installing the operating system, a fresh over the Wi-Fi. Success! reinstalled again verified no problem through my a bit slower this time, LOL. But THIS time I know got exactly AS EVERYONE ELSE HERE, login screen, picture with three grey men and "others" and nothing on typed in the box being excepted.
All my files are fine, I checked externally. The upgrade seems successful other than this: login/ keychain/permissions/ownership issue.
I suspect it is a root level but I have no menu, option manual option to creating an account or force what permissions what accessing keychain or keychain itself to rule it out! so someone could enlighten us to get this solved because it its nuts, thank you
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Sep 30, 2016 8:51 PM in response to wing仔by RH_HMB,I have the same issue. The upgrade appeared to go fine and initial login works. If I restart, I get through the initial login, but then a second login prompt appears for Other user. Safe Mode does not help.
Have recovered several times with consistent results. Have since found that even though I successfully login immediately after reinstall and can access data and applications, I cannot successfully authenticate when trying to perform any admin functions.
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Sep 30, 2016 9:01 PM in response to RH_HMBby trevoz,Change or reset the password of an OS X user account - Apple Support
The above might be of help, especially the Create a new login keychain section.
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Oct 9, 2016 7:26 AM in response to wing仔by corerobotic,Hi all,
I have tried the advice in this forum to no success, it seems the resetpassword program crashes when trying to change the password. Also oddly the sudo command says it is missing even after I correct the PATH and turn off the SID.
I get the following errors when I get a reset password failed:
Failed global policy "ProfilePayload:*loats of hex values here*:requireAlphanumeric"
and the other error is:
Failed global policy "ProfilePayload:*loats of hex values here*:allowSimple
I can't login normally as I get the grey "Other" user login prompt, this is the same in safe mode.
It appears not not find any restore points in time machine in the restore mode
I can't reinstall Sierra as I disabled FileVault as an attempt to get in another way, and now it says this volume is not yet decrypted.
Is my only remaining option to find a way to backup my system and delete the offending Sierra OS, then reinstall the previous OSX?
Thanks in advance,
Tom
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Oct 9, 2016 7:28 AM in response to trevozby corerobotic,Hi Trevoz,
I just posted below, and i am wondering if you knew any other way to resolve the issue, as I am stuck now.
Kind regards,
Tom
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Oct 12, 2016 12:08 AM in response to coreroboticby mscheel,Hi Trevoz,
I had the same issue and in my case it turned out that after the upgrade
the keyboard layout was set to US (while I am having a german keyboard).
Is this of any help?
Best, Michael