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activity app sharing just spins

I am trying to share my info in the activity app and my friend accepted the invitation but on both of our phones (7 plus with os 10 ) it just keeps spinning! HELP!

Posted on Sep 20, 2016 8:34 PM

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Question marked as Best reply

Posted on Sep 21, 2016 6:19 AM

Hi


The following steps may help:


Both users: check that your watch is connected to the paired iPhone via Bluetooth, whilst the iPhone is also connected to the Internet via cellular data or Wi-Fi.


Both users: restart both your iPhone and your watch, turning both off together, then restarting your iPhone first:


Allow a short time afterwards for Activity data to be shared (perhaps allow an hour or so).


Otherwise, it may help if you each unpair and re-pair your watches, again allowing time afterwards for data to be shared:


2 replies
Question marked as Best reply

Sep 21, 2016 6:19 AM in response to sam1121

Hi


The following steps may help:


Both users: check that your watch is connected to the paired iPhone via Bluetooth, whilst the iPhone is also connected to the Internet via cellular data or Wi-Fi.


Both users: restart both your iPhone and your watch, turning both off together, then restarting your iPhone first:


Allow a short time afterwards for Activity data to be shared (perhaps allow an hour or so).


Otherwise, it may help if you each unpair and re-pair your watches, again allowing time afterwards for data to be shared:


activity app sharing just spins

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