glefu

Q: ios 10 camera bug

Since upgrading my 5s to ios 10, my camera has stopped working.

The phone says the flash will not work until the device cools down. It isn't even hot to the touch.

The camera is completely black for both front and back cameras.

The flash will not turn on.

I have reset the phone and even did a factory reset and erased everything and it still won't work.

I have also tried opening it from the lock screen but I still have the same problem.

Is anyone else having this problem?

iPhone 5s, iOS 10

Posted on Sep 20, 2016 7:40 PM

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Q: ios 10 camera bug

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  • by rokkercmar,

    rokkercmar rokkercmar Oct 5, 2016 12:35 AM in response to glefu
    Level 1 (4 points)
    iPhone
    Oct 5, 2016 12:35 AM in response to glefu

    I have that same issue, ever since the first iOS 10 release. It is very annoying, hopefully it gets fixed asap. Swiping to video and back to photo helps, but still...

  • by Shaunvog,

    Shaunvog Shaunvog Oct 5, 2016 8:36 AM in response to Ankush Narula
    Level 1 (4 points)
    iPhone
    Oct 5, 2016 8:36 AM in response to Ankush Narula

    Patronising, Yes. Helpful, No!

  • by rokkercmar,

    rokkercmar rokkercmar Oct 6, 2016 5:06 AM in response to rokkercmar
    Level 1 (4 points)
    iPhone
    Oct 6, 2016 5:06 AM in response to rokkercmar

    A little update. The latest 10.1 beta seems to fix this bug. I have installed it yesterday and until now, it has not happened again.

  • by Chwayita,

    Chwayita Chwayita Oct 6, 2016 8:31 AM in response to rokkercmar
    Level 1 (4 points)
    Oct 6, 2016 8:31 AM in response to rokkercmar

    NOPE !!!

  • by glefu,

    glefu glefu Oct 6, 2016 3:18 PM in response to rokkercmar
    Level 1 (18 points)
    iPhone
    Oct 6, 2016 3:18 PM in response to rokkercmar

    you're one of the lucky ones. Mine still won't work. I might just have to bite the bullet and upgrade to a new phone. Or even worse...an Android.

  • by Tim Hungerford,

    Tim Hungerford Tim Hungerford Oct 6, 2016 3:35 PM in response to glefu
    Level 1 (8 points)
    iTunes
    Oct 6, 2016 3:35 PM in response to glefu

    I just received my iPhone 7 plus I ordered.  The camera works flawlessly including the video!  Clearly the IOS 10 was written for the new iPhone 7.  Apple needs

    to fix the other camera's to work correctly in IOS 10. 

  • by Ankush Narula,

    Ankush Narula Ankush Narula Oct 7, 2016 12:38 AM in response to Shaunvog
    Level 1 (95 points)
    Apple TV
    Oct 7, 2016 12:38 AM in response to Shaunvog

    What was the purpose of this comment?

  • by Aizika,

    Aizika Aizika Oct 8, 2016 12:50 AM in response to glefu
    Level 1 (8 points)
    iPhone
    Oct 8, 2016 12:50 AM in response to glefu

    glefu,

     

    I have the same problem and it's frustrating.

    Started on my iPhone 5C with iOS 10.0.2 (9.3.5 > 10.0.2).

    I suggest we try and spread your report. send a link to it in our social networks and ask everyone to click "I have this problem too" so we get enough traffic here, and get an official reply from Apple on a fix.

     

    If possible, please edit your original report post and write some more info that people have reported in this thread.

    for example:

    • It is not specific iPhone model issue.  people report on iPhone 5, 5c, 5s, 6, 6s, 7...
    • Usually effects only the rear camera, (but sometimes - both. like in your case)
    • not a hardware bug. definitely a software one
    • 3rd party camera apps cannot access the rear-camera as well. however, changing camera access settings does not solve the problem.

    Good luck to us all

  • by Enright316,

    Enright316 Enright316 Oct 8, 2016 2:31 AM in response to glefu
    Level 1 (4 points)
    Oct 8, 2016 2:31 AM in response to glefu

    I Have this problem too. Regular camera is not working but front camera fine.

     

    Just spotted a workaround while Apple sort things out.

     

    Open the Camera app (and obviously nothing will show). Then swipe across to Slo-Mo setting.

     

    On my handset, the camera starts working and shows the view onscreen. When I swipe back acrorss to normal camera, it lets me take pics like it used to do before iOS 10.

  • by TimothyAW,

    TimothyAW TimothyAW Oct 10, 2016 12:27 PM in response to glefu
    Level 1 (8 points)
    iPhone
    Oct 10, 2016 12:27 PM in response to glefu

    As of Oct 9, 2016 I am having what sounds like the identical problem.

    I have an iPhone 6- it's actually a "new" phone from Apple (previous GPS hardware issue- replaced via Apple Care).

    Updated to iOS10.0.2 (14A456).

    Problem started yesterday just randomly- noted that at first camera took a bit of time to turn on, then took out of focus pics.  I also initially noted that swiping to video or slo-mo activated the camera but as of today that is not working for me.

    In addition, I intermittently get the yellow caution symbol at the "flash" site stating that the Flash is Disabled- Camera needs to cool down.

    I have forced closed camera app, turned off/on the phone, and done the soft reset- haven't done the factory reset yet. Would rather not since others have not found it helpful and seems like a time-waster.

    I have not dropped/traumatized the phone.

    The front-facing camera is fine.

    Looking forward to hearing about any solutions from users or Apple.  I likely will be heading into a friendly neighbourhood Apple store later this week though.

  • by Shoars,

    Shoars Shoars Oct 14, 2016 10:09 AM in response to glefu
    Level 1 (4 points)
    Oct 14, 2016 10:09 AM in response to glefu

    I have the same problem.  I chatted with the nice folks at Apple, and they said they were going to have an engineer check it out before sending me to an Apple Store.
    When I told them that other people were having the same issue, they actually seemed to care.

    I haven't heard back yet, but its only been 3 days.

  • by GenTekx,

    GenTekx GenTekx Oct 14, 2016 4:22 PM in response to glefu
    Level 1 (4 points)
    Oct 14, 2016 4:22 PM in response to glefu

    I had a similar issue with my IPad Air. The front camera worked but the rear camera stopped working completely after the upgrade. I tried hard resetting and resetting all of the settings but it still wouldn't work. I painfully went ahead and did a full restore via ITunes and it fixed it. Hoping Apple releases a bug fix because this is painful process to fix what was working fine before the upgrade

  • by olegolegoleg,

    olegolegoleg olegolegoleg Oct 15, 2016 9:37 AM in response to glefu
    Level 1 (4 points)
    iPhone
    Oct 15, 2016 9:37 AM in response to glefu

    The same problem on my SE. Camera is black or very dark, sometimes it pulses a bit but nothing happens. Switching to video and back helps, but it is extremely annoying as I have to do this every time! It didn't happen on iOS 9 and I haven't replaced any phone parts.

  • by amcomis,

    amcomis amcomis Oct 15, 2016 9:46 AM in response to olegolegoleg
    Level 1 (4 points)
    Oct 15, 2016 9:46 AM in response to olegolegoleg

    this is EXACTLY what I have.  Except with a 6s and its only about 10% of the time. 

     

    Seems to usually happen when going to the camera within iMessage.

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