Q: Macbook no longer responds to anything
I was trying to migrate from a PC to a new Macbook. I did not have Office for Mac at the time so I was unable to transfer everything into Outlook, so I tried to transfer it separately but it did not work. When I tried the migration again, it would only let me save everything in another account (it would not allow me to replace existing). So then someone advised that I delete all of my files and then try to migrate over again. Under "All My Files," I did a "select all." That's when the absolute worst happened. As I was dragging all of my files to the Trash, I accidentally lost the cursor and it Dropped everything onto the desktop! Since then (about 8 hours ago), I have a rainbow circle spinning. I can't get anywhere. I can't contact Apple Support because they will not allow anyone without a serial to get through, and I can't get to the serial number because it won't stop spinning. I have already tried the "end task" (Ctrl Apple Esc) and a hard boot (ugh). Nothing is fixing it. So much for Mac being better than PC? Not having a good experience. Thanks Apple for your famous great support!
Posted on Sep 20, 2016 7:54 PM