How can I change my @me.com apple id after marriage without loosing purchases?

Question

Level 1

12 points

How can I change my @me.com apple id after marriage without loosing purchases?

I need to change my apple id to my new surname but because it's a @me.com account I am not allowed to change it or have an alternative email address linked to it.

It seems like my only option is to create a new apple id account but then I loose 1000's of purchases made over 10 years.

I've been talking to apple support but they can't help. I'm really disappointed in Apple's inability to help me here.

Any suggestions? (other than keep the old name)

Posted on Sep 20, 2016 8:30 PM

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Answer 1

Sep 20, 2016 8:39 PM in response to mk70

Keep the old name. It's no big thing compared to having to use two Apple IDs. We cannot force Apple to change its policies on this unless you are going to make it a national campaign. If you really want to complain to Apple here's the link:

http://www.apple.com/feedback/itunesapp.html

By the way, you won't lose the purchases, it will just be a lot more difficult to manage things in two IDs.

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Answer 2

TeenTitan

Level 4

2,640 points

Sep 20, 2016 8:41 PM in response to mk70

Have you logged into applleid.apple.com?

What information can you update in profile?

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Answer 3

mk70 Author

Level 1

12 points

Sep 21, 2016 4:34 AM in response to TeenTitan

Yes, I had. Also spoke to Apple Support but they can't help.

I can change my surname but not my Apple ID (which is an email address).

For thousands of women that gets married or re-married this is the same problem!

I cannot even have an alias email when I have an @me.com or @icloud.com account.

Sooo annoyin!

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Answer 4

Sep 21, 2016 4:40 AM in response to mk70

mk70 wrote:

I cannot even have an alias email when I have an @me.com or @icloud.com account.

Sooo annoyin!

Where did you get that idea? You can create up to three 'alias' addresses - anything@icloud.com as long as it isn't already in use by someone, of course. This isn't a new account, but an additional address which will deliver into the inbox alongside any messages to your existing address. You can set outgoing messages to use this as the 'From' address. Then you give people that instead of the present address. You will still have to use the old ID to sign in to the iTunes Store and iCloud but no-one else will see it.

More information in aliases here: http://help.apple.com/icloud/#mm6b1a490a

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Answer 5

mk70 Author

Level 1

12 points

Sep 21, 2016 12:49 PM in response to Roger Wilmut1

I've been working with AppleSupport & their "engineers". I was informed by them that I cannot create an alias address in @me.com - this is where I have my Apple ID.

I Got a sorry we understand your problem but no we can't help you - hang on long enough & we might have one in the future.

THanks for the link, I will check it out.

thats why I asked the ? on this website.

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Answer 6

Sep 21, 2016 1:12 PM in response to mk70

You can create an alias as described in the Help page I linked to; but it can only be an @icloud.com address - @me.com addresses can no longer be created. This won't affect in any way your logging in or your purchases in the Store. You will still log in exactly as before but you can give the alias @icloud.com address to your contacts.

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