No luck so far, but I'll try again later. Here's my chat with Apple support.
Friday, Sep 23, 2016 01:17 PM
Duration 57 minutes 12 seconds
Apple Support
Thanks for contacting Apple Support. Please give me a moment to look over your information.
Apple Support
Good Evening! I hope your day is well!
Apple Support
I see you are having an issue with your MacBook Pro. Can you give me some more details about this issue?
Me
I was trying to get Universal Clipboard to work between my Mac running Sierra and my iPhone 6 Plus running iOS 10. I believe I did all the settings according to the instructions, but copy/paste doesn't work in either direction.
Apple Support
OK Doug. So that I understand, you are trying to use the Universal Clipboard between Mac and iPhone. All Settings were correct but this feature still is not working for you. Is this correct?
Me
Yes.
Apple Support
OK. This is not the experience we want you to have with your device. Once set up correctly it should work. I too would have wanted to use the feature. I will be happy to assist you with this issue.
Apple Support
One moment while I take a look at the Settings.
Apple Support
Are both devices signed into iCloud with the same account?
Me
Yes.
Apple Support
Are bluetooth and Wi-Fi turned on on both devices
Apple Support
Are they on the same Wi-Fi network?
Me
Oh, you know what. That's a good question. While I do have my MBP wi-fi turned on (so Siri knows my location) it's also connected via ethernet to my router. So that means my network connection isn't wi-fi in that case? Siri is using the wi-fi so it knows my location and can tell me the weather, etc. But could this be the problem?
Apple Support
If it is hardwired and the computer sees that it is no longer on Wi-Fi, this could be the cause of the misccommunication.
Apple Support
You can attempt to try and just for this purpose disconnect the ethernet and use Wi-Fi.
Me
I thought it was using BlueTooth for this though.
Apple Support
It actually has to use both.
Me
I have disconnected my ethernet cable.
Me
So now I am only on wi-fi. The same wi-fi network that my iPhone 6 Plus is on.
Me
Let me test.
Apple Support
OK.
Me
That didn't work either. I copies on my Mac, but it didn't paste into Notes on my iPhone.
Apple Support
OK. Are notes turned on, on both Mac and iPhone in iCloud?
Me
They are. But that shouldn't matter, right? I'm not doing syncing. I'm copying from an app on my Mac and just pasting into Notes on my iPhone. But they are both turned on, so Notes are syncing.
Apple Support
OK. Thanks for telling me.
Apple Support
One moment while I speak to a Senior Advisor. This is a bit odd.
Me
ok
Apple Support
Thanks for holding there is another step that we should check. Please go into System Preferences then General
Apple Support
In the Genera l tab, do you have the option to check the Continuity feature on the Mac.
Me
Allow Handoff is checked in General. I don't see anything that says "Continuity" though.
Apple Support
This is the option. That is correct Allow Handoff. Was this checked?
Me
Yes, it was checked.
Apple Support
Can you uncheck it and then recheck it again please.
Me
OK. I have unchecked and rechecked it.
Apple Support
Do you mind trying once more. If this does not work, I may have to get you to a Senior Advisor.
Me
One moment.
Me
That didn't help.
Apple Support
OK. i will get you to a Senior Advisor.
Apple Support
I am awaiting a Senior Advisor. I do apologize for the delay.
Me
No problem.
Apple Support
Thanks.
Apple Support
Just a few more moments. I will be right with you.
Me
ok
Apple Support
Thank you for your patience. I will be with you shortly.
Apple Support
Thanks for waiting. I'll be with you in just another moment.
Apple Support
I do apologize for the long wait. I am still awaiting a Senior Advisor.
Me
ok
Apple Support
Just a few more moments. I will be right with you.
Me
ok
Apple Support
Thank you for your patience. I will be with you shortly.
Apple Support
I am still awaiting for Senior Support. I can also set up a call for you for tomorrow at your convenience if the wait is too long. Someone from phone support can assist you as well in the Senior Department. I do apologize for this long wait.
Me
Actually, it is getting a bit long, and I need to go out and run some errands. Why don't we just try to continue at another time. If I have this case number can I just continue with it later?
Apple Support
Yes. No problem. I have pinned the notes for the issue. The case number is .....
Apple Support
I can also email this to you as well.
Me
Thank you. I will try again later and close this chat for now. Bye for now.
