02247035

Q: Sierra / Issue with Synology network drives

Hi,

 

since Sierra is out I discovered some issues on Synology network drives. If I want to edit some JPG's on drive e.g. rotate them or what ever Finder will immediately freeze and con't not be restarted ! On Synology side always the latest relase is installed - On Yosemite / El Capitan it works fine !

 

Did somebody got the same issue ?

Mac Pro, macOS Sierra (10.12)

Posted on Sep 20, 2016 8:50 PM

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Q: Sierra / Issue with Synology network drives

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  • by Allan Eckert,

    Allan Eckert Allan Eckert Sep 20, 2016 8:54 PM in response to 02247035
    Level 9 (53,700 points)
    Desktops
    Sep 20, 2016 8:54 PM in response to 02247035

    Apple recommends against the use of networked drives.

  • by TeenTitan,

    TeenTitan TeenTitan Sep 20, 2016 8:56 PM in response to 02247035
    Level 4 (2,524 points)
    Mac OS X
    Sep 20, 2016 8:56 PM in response to 02247035

    are you connect to the synology over wifi or ethernet?

     

    If wifi, can you try plugging into ethernet, and turn off the wifi. Do you still have the issue?

  • by 02247035,

    02247035 02247035 Sep 20, 2016 8:57 PM in response to TeenTitan
    Level 1 (9 points)
    Mac OS X
    Sep 20, 2016 8:57 PM in response to TeenTitan

    I'm connected via ethernet ...

  • by cyberjom,

    cyberjom cyberjom Sep 21, 2016 7:18 AM in response to Allan Eckert
    Level 1 (4 points)
    Sep 21, 2016 7:18 AM in response to Allan Eckert

    For me. I can connect but just a few click, finder is not response everytime

  • by 02247035,

    02247035 02247035 Sep 21, 2016 9:00 AM in response to cyberjom
    Level 1 (9 points)
    Mac OS X
    Sep 21, 2016 9:00 AM in response to cyberjom

    Does it mean that you only get a delay in response or do you already see the beachball of death ?

  • by cyberjom,

    cyberjom cyberjom Sep 21, 2016 9:13 AM in response to 02247035
    Level 1 (4 points)
    Sep 21, 2016 9:13 AM in response to 02247035

    Finder is not response  every time I try to access NAS after just a few click into folder.

    Wait for infinity many minutes. After terminate finder process It's get back to work but don't touch NAS volume it's will not response suddenly.

     

    When Finder is not response. I mean I can not use any other volume also until restart the finder. And in that situation I cannot reboot the machine except hard reset.

  • by MyMac8MyPC,

    MyMac8MyPC MyMac8MyPC Sep 21, 2016 9:23 AM in response to 02247035
    Level 1 (17 points)
    Mac OS X
    Sep 21, 2016 9:23 AM in response to 02247035

    Just tested mine. Works fine. Synology should be coming out with a macOS 10.12 update soon, if not already.

  • by spazio-keeper,

    spazio-keeper spazio-keeper Sep 21, 2016 11:54 PM in response to 02247035
    Level 1 (10 points)
    Mac OS X
    Sep 21, 2016 11:54 PM in response to 02247035

    AFP connections fail as you say. it works over SMB. I assume synology will issue a fix (hopefully soon)

  • by Kay-L,

    Kay-L Kay-L Sep 22, 2016 9:35 AM in response to 02247035
    Level 1 (4 points)
    Sep 22, 2016 9:35 AM in response to 02247035

    PANIC !! I have the same problem Synology NAS hangs with new OS Sierra ! What to do ? We have also the latest release installed.

  • by lkrupp,

    lkrupp lkrupp Sep 22, 2016 9:41 AM in response to Kay-L
    Level 5 (4,235 points)
    Mac OS X
    Sep 22, 2016 9:41 AM in response to Kay-L

    What to do? Next time try investigating compatibility before blindly upgrading to a major release. Use a test system to find any problems first. Now all you can do is hope that Synology comes up with a solution.

  • by Allan Eckert,

    Allan Eckert Allan Eckert Sep 22, 2016 9:55 AM in response to Kay-L
    Level 9 (53,700 points)
    Desktops
    Sep 22, 2016 9:55 AM in response to Kay-L

    Either follow Ikrupp's sage advise or follow Apple's recommendation of not using NAS because it is not compatible with Mac OS X no matter what the vendors of NAS might say.

  • by dougtred,

    dougtred dougtred Sep 23, 2016 4:24 AM in response to Allan Eckert
    Level 1 (4 points)
    Sep 23, 2016 4:24 AM in response to Allan Eckert

    You know, I don't think that your advice to not use NAS is helpful and is rather condescending. I have been using a Synology NAS for Time Machine backups and also for file storage for some time now. I have an iMac, 2 x Macbook Pro, 1 x Windows 7 and Raspberry PI connected and using the NAS perfectly well. The 3 Macs use Time machine both wired and wireless. Admittedly third party device manufacturers should be testing with a new OS X release but for Apple to remove interfaces for legacy support without warning is, quite frankly, ridiculous. They, and Creative Labs, did the same thing with the USB support for audio interfaces at the release of El Capitan. Now, Creative support appear to have ignored completely the requests for updates to be compatible. I had to purchase a new Steinberg Audio Interface to get decent sound fro my iMac and am keeping my fingers crossed that it will still work with Sierra when I upgrade from El Capitan. I am a recent (well, 6 years ago and I'm 68 now) convert to Apple from Windows with absolutely no regrets. Also iPhone and iPad. The whole experience is truly much better than Windows but I'm not one of those Apple users that say that Windows is worthless. Just to mention Ikrupp's sage advice, how many of us have spare Mac to use as a test system and where would you look to check compatibility? Anyway, enough whingeing, I'm off to do a 2nd copy of a backup before upgrading. Wish me luck.

  • by Dr.Ripco,

    Dr.Ripco Dr.Ripco Sep 23, 2016 5:32 AM in response to Allan Eckert
    Level 1 (29 points)
    Sep 23, 2016 5:32 AM in response to Allan Eckert

    Please cite.

     

    I want to know where that Apple recommendation comes from.

  • by mindphunk,

    mindphunk mindphunk Sep 23, 2016 5:53 AM in response to 02247035
    Level 1 (9 points)
    Mac OS X
    Sep 23, 2016 5:53 AM in response to 02247035

    I experience the same problem with Preview while saving.

     

    I got the same problem with Numbers, too. (see here)

     

    I think it has something to do with the file versioning (which is not supported on shared drives, see here

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