victoriansw

Q: El Capitan can't use iMac

I updated my El Capitan this week and it had issues rebooting. It gets to my desktop after a lot of loading and a white screen, I am able to move my mouse around but it won't open anything from my dock. Not finder, Safari, or anything. It is completely unresponsive and then the beach ball appears.

 

I can only use my mac in Safe Mode. I installed Clean My Mac 3 like the support threads suggested, cleaned it all up and it still will not load.

 

I installed the Security update and it worked for 1 hour then the beach ball. I left it overnight. Still stuck on a beach ball.


Safe Mode again, I installed the newest security patch for safari and again.. desktop and beach ball!

 

I am 8 hours away from the nearest Mac genius bar. Talking to Mac has not helped so far. What is wrong with my computer? It is a late 2009 iMac. OS X El Capitan 10.11.6.

VIN,iMac (21.5-inch Late 2009), OS X El Capitan (10.11.6)

Posted on Sep 20, 2016 10:59 PM

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Q: El Capitan can't use iMac

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  • Helpful answers

  • by dialabrain,

    dialabrain dialabrain Sep 20, 2016 11:24 PM in response to victoriansw
    Level 5 (6,440 points)
    Mac App Store
    Sep 20, 2016 11:24 PM in response to victoriansw

    One of the worst things you can do is install CleanMyMac. You should uninstall it.

    http://macpaw.com/support/cleanmymac/knowledgebase/how-to-uninstall-cleanmymac-3

     

    Download and run EtreCheck and post the results. http://etrecheck.com/

  • by victoriansw,

    victoriansw victoriansw Sep 21, 2016 4:57 PM in response to dialabrain
    Level 1 (4 points)
    Mac OS X
    Sep 21, 2016 4:57 PM in response to dialabrain

    EtreCheck version: 3.0.4 (308)

    Report generated 2016-09-22 09:50:39

    Download EtreCheck from https://etrecheck.com

    Runtime 4:18

    Performance: Good

     

    Click the [Support] links for help with non-Apple products.

    Click the [Details] links for more information about that line.

     

    Problem: Beachballing

     

    Hardware Information:

        iMac (21.5-inch, Late 2009)

        [Technical Specifications] - [User Guide] - [Warranty & Service]

        iMac - model: iMac10,1

        1 3.06 GHz Intel Core 2 Duo CPU: 2-core

        4 GB RAM Upgradeable - [Instructions]

            BANK 0/DIMM0

                Empty  

            BANK 1/DIMM0

                Empty  

            BANK 0/DIMM1

                2 GB DDR3 1067 MHz ok

            BANK 1/DIMM1

                2 GB DDR3 1067 MHz ok

        Bluetooth: Old - Handoff/Airdrop2 not supported

        Wireless:  en1: 802.11 a/b/g/n

     

    Video Information:

        ATI Radeon HD 4670 - VRAM: 256 MB

            iMac 1920 x 1080

     

    System Software:

        OS X El Capitan 10.11.6 (15G1004) - Time since boot: less than an hour

     

    Disk Information:

        ST31000528ASQ disk0 : (1 TB) (Rotational)

            EFI (disk0s1) <not mounted> : 210 MB

            Macintosh HD (disk0s2) / : 999.35 GB (99.05 GB free)

            Recovery HD (disk0s3) <not mounted>  [Recovery]: 650 MB

     

        OPTIARC DVD RW AD-5680H   ()

     

    USB Information:

        Apple Inc. Built-in iSight

        Apple Card Reader

        Apple Computer, Inc. IR Receiver

        Logitech USB Receiver

        Apple Inc. BRCM2046 Hub

            Apple Inc. Bluetooth USB Host Controller

     

    Gatekeeper:

        Mac App Store and identified developers

     

    System Launch Agents:

        [not loaded]    8 Apple tasks

        [loaded]    162 Apple tasks

        [running]    69 Apple tasks

     

    System Launch Daemons:

        [failed]    com.apple.ucupdate.plist (2015-08-02)

        [failed]    com.apple.watchdogd.plist (2016-06-24)

        [not loaded]    46 Apple tasks

        [loaded]    157 Apple tasks

        [running]    86 Apple tasks

     

    Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2014-10-31) [Support]

        [not loaded]    com.adobe.AdobeCreativeCloud.plist (2014-10-31) [Support]

     

    Launch Daemons:

        [not loaded]    com.adobe.SwitchBoard.plist (2012-09-06) [Support]

        [not loaded]    com.adobe.fpsaud.plist (2016-08-30) [Support]

        [loaded]    com.apple.installer.osmessagetracing.plist (2016-05-18)

        [not loaded]    com.ea.origin.ESHelper.plist (2016-06-15) [Support]

        [not loaded]    com.malwarebytes.HelperTool.plist (2016-09-15) [Support]

     

    User Launch Agents:

        [not loaded]    com.adobe.AAM.Updater-1.0.plist (2011-09-05) [Support]

        [not loaded]    com.divx.agent.postinstall.plist (2013-07-23) [Support]

        [not loaded]    com.google.keystone.agent.plist (2016-07-12) [Support]

     

    User Login Items:

        SPanel    Application  (/Library/Printers/SPanel/Samsung/SPanel.app)

        DaemonManager    Application  (/Library/Printers/Samsung/Daemon/DaemonManager/DaemonManager.app)

     

    Internet Plug-ins:

        OVSHelper: 1.1 (2013-07-23) [Support]

        Default Browser: 601 - SDK 10.11 (2016-07-09)

        OfficeLiveBrowserPlugin: 12.3.6 (2014-02-11) [Support]

        NP_2020Player_WEB: 5.0.94.0 - SDK 10.6 (2011-10-27) [Support]

        DivX Plus Web Player: 2.3 - SDK 10.5 (2013-07-23) [Support]

        AdobeAAMDetect: AdobeAAMDetect 2.0.0.0 - SDK 10.7 (2014-10-31) [Support]

        FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        Silverlight: 5.1.41212.0 - SDK 10.6 (2016-01-21) [Support]

        QuickTime Plugin: 7.7.3 (2016-07-09)

        Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-14) [Support]

        iPhotoPhotocast: 7.0 (2010-06-28)

        NP_2020Player_IKEA: 5.0.94.1 - SDK 10.6 (2012-09-28) [Support]

        JavaAppletPlugin: 15.0.1 - SDK 10.11 (2013-12-13) Check version

     

    Safari Extensions:

        Grammarly for Safari - Grammarly - https://www.grammarly.com (2016-07-12)

        DivX Plus Web Player HTML5 <video> - © 2000-2013 DivX, LLC. - http://divx.com (2013-07-23)

     

    3rd Party Preference Panes:

        Flash Player (2016-08-30) [Support]

     

    Time Machine:

        Time Machine not configured!

     

    Top Processes by CPU:

             7%    hiutil

             1%    kernel_task

             1%    update_dyld_shared_cache

             1%    fontd

             1%    WindowServer

     

    Top Processes by Memory:

        381 MB    kernel_task

        188 MB    Safari

        172 MB    update_dyld_shared_cache

        143 MB    com.apple.WebKit.WebContent

        139 MB    softwareupdated

     

    Virtual Memory Information:

        160 MB    Free RAM

        3.84 GB    Used RAM (732 MB Cached)

        0 B    Swap Used

     

    Diagnostics Information:

        Sep 22, 2016, 09:37:28 AM    Self test - passed