RoyGrubb

Q: iTunes 12.5.1.21 (Sept 2016) always forgets settings

Since installing iTunes 12.5.1.21 I have to agree to license and give/decline Apple permission to share details of my library every time I start up iTunes.  It also forgets all my settings like Shuffle/Albums.

 

I'm running on Windows 7, fully up to date.

 

I've tried various suggestions from the web, e.g. deleting

iTunesPrefs.xml from C:\Users\<MyAccount>\AppData\Roaming\Apple Computer\iTunes

but no luck.

 

How can I fix this irritating problem, please?

 

Thanks

Posted on Sep 20, 2016 11:21 PM

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Q: iTunes 12.5.1.21 (Sept 2016) always forgets settings

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  • Helpful answers

  • by turingtest2,

    turingtest2 turingtest2 Sep 21, 2016 4:21 AM in response to RoyGrubb
    Level 10 (86,797 points)
    Apple TV
    Sep 21, 2016 4:21 AM in response to RoyGrubb

    What antivirus package do you use? Excluding C:\Users\<User>\AppData\Roaming\Apple Computer from real time scans may help with this issue. Alternatively try using the right-click > run as administrator option on the iTunes shortcut and/or open iTunes once in its own safe mode which you get to by holding down ctrl+shift as you launch iTunes, and not releasing until you see a prompt.

     

    tt2

  • by RoyGrubb,

    RoyGrubb RoyGrubb Sep 21, 2016 8:08 AM in response to turingtest2
    Level 1 (4 points)
    iTunes
    Sep 21, 2016 8:08 AM in response to turingtest2

    Thanks, for the reply.  I tried all three suggestions, but my responses and settings changes still aren't sticky.

     

    I use Avast for A-V.

  • by turingtest2,

    turingtest2 turingtest2 Sep 21, 2016 8:10 AM in response to RoyGrubb
    Level 10 (86,797 points)
    Apple TV
    Sep 21, 2016 8:10 AM in response to RoyGrubb

    Try temporarily disabling Avast and see if you still get the same problem.

    Test in a different user profile.

     

    See also Troubleshooting issues with iTunes for Windows updates. You could try a full tear down, then run the installer as the administrator when reinstalling.

     

    tt2

  • by RoyGrubb,

    RoyGrubb RoyGrubb Sep 21, 2016 9:14 AM in response to turingtest2
    Level 1 (4 points)
    iTunes
    Sep 21, 2016 9:14 AM in response to turingtest2

    Thanks again.

     

    I uninstalled, re-installed as admin, disabled Avast temporarily, started iTunes, responded 'Agree', 'No Thanks'.

    Then closed iTunes and re-opened.

    It still asks me to accept license agreement.

     

    I'll try setting up another profile, and check out the troubleshooting link tomorrow.

  • by turingtest2,

    turingtest2 turingtest2 Sep 21, 2016 9:22 AM in response to RoyGrubb
    Level 10 (86,797 points)
    Apple TV
    Sep 21, 2016 9:22 AM in response to RoyGrubb
  • by RoyGrubb,

    RoyGrubb RoyGrubb Sep 22, 2016 2:00 AM in response to turingtest2
    Level 1 (4 points)
    iTunes
    Sep 22, 2016 2:00 AM in response to turingtest2

    I tried Safe mode, same result.

    I have done a full uninstall of all Apple s/w as described in Troubleshooting issues with iTunes for Windows updates, then re-installed.  Still the same problem.

    Then I went to another Windows rarely-used account (like my main one, it is an admin). Accepted license conditions, closed iTunes and reopened it.  Then it did not ask for l.c. acceptance.

    So I logged back on to my usual Windows account, tried again. iTunes was not remembering l.c. acceptance.

    Then I set up a new library in that same Windows account, same result: iTunes was not remembering l.c. acceptance whether I opened the new library or the old one.

    Then I tried old versions of the library - one from Sept 16th and one from May.  The problem remained.

    Now I've reverted to the current library.

    Is there something in the registry I can change?

  • by turingtest2,Solvedanswer

    turingtest2 turingtest2 Sep 22, 2016 3:57 AM in response to RoyGrubb
    Level 10 (86,797 points)
    Apple TV
    Sep 22, 2016 3:57 AM in response to RoyGrubb

    In you main profile try renaming:

    C:\Users\<User>\AppData\Roaming\Apple Computer    as

    C:\Users\<User>\AppData\Roaming\Apple Computer (Old)

    then launch iTunes. Will it now remember any preferences you set?

     

    Assuming that works, and if you have any iOS device backups, move the MobileSync folder from Apple Computer (Old) into Apple Computer so that iTunes can see these again.

     

    tt2

  • by RoyGrubb,

    RoyGrubb RoyGrubb Sep 22, 2016 4:26 AM in response to turingtest2
    Level 1 (4 points)
    iTunes
    Sep 22, 2016 4:26 AM in response to turingtest2

    OK, that did it. So far so good.  Thanks for your patience and persistence!

     

    Looks significant, given the nature of the problem, that the new folder has a sub-folder called 'Preferences' but the old one didn't.

     

    In the Apple Computer (Old)\iTunes directory, there are the following folders and files:

    folders

    Cookies                                                           1611

    Device Support                                                     0

    iPad Software Updates                                          0

    iPad Updater Logs                                      526,452

    iPhone Carrier Support                                 40,829

    iPhone Software Updates                                      0

    iPhone Updater Logs                                   773,836

    iPod Software Updates                                285 MB

    iPod Updater Logs                                        46,923

     

     

    files

    CD Info.cidb                                                    6,200

    com.apple.iTunes.Gracenote.plist                      818

    https_p27-buy.itunes.apple.com_0.localstorage  3,072

    iTunesPrefs.xml                                                 214

    Should I copy any of the non-zero ones to the new Apple Computer\iTunes directory?  Not the logs, I imagine.