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My brand new Iphone7 seems to have bluetooth problems in my car. Everything works but the sound drops sometimes (often) when I listen to music. I didnt have this issue wiyh my 6s and IOS10. I tried to reset everything but the problem persists. The iPhone is recognized by the radio inmy Toyota, but the sound drops just as it was a radio in a tunnel.
iPhone 7, iOS 10
I provided this to the techs weeks ago, but it seems like there was no headway. So here are the results of my trials for everyone to read:
I work in an environment where I have access to soundproof rooms. The walls are steel with padding and are about 6" thick (solid). These are "dead spots" for wireless in my building, which I surveyed and had to plan around because of the walls. I also work with deploying a lot of iOS devices, so most of my colleagues have an iPhone.
Testing environment:
I tested the area with an OptiView XG using AirMagnet Spectrum XT software. This device and software is used to measure the amount of Radio Frequency (RF) radiation in a given area to troubleshoot issues with wireless, and to help design wireless networks for large corporations. This helped me to ensure that there were no stray 2.4GHz interferers while testing, meaning that the only devices emitting 2.4GHz band RF were the "Devices" listed below (Beats Pill, Plantronics Backbeats, Braven BRV-1) and the phones.
Additionally, I tested the cars listed below in several environments with and without interferers nearby. These were less controlled, however mirrored the exact same results.
Stuttering/Skipping:
To show an example of the skipping sound that I am referring to, please take a look at this video: https://www.youtube.com/watch?v=kGHFDRVA958
Bluetooth devices tested:
iPhones tested:
As you can see, the issues are localized to the GSM models using the new Intel modems. This further solidifies the belief that there is an existing hardware issue and not a problem with software, interference, or other manufacturer's devices. I'm not sure what else I can do to troubleshoot with the Apple reps, but after spending upwards of $5000 with Apple in 2016, I can't help but to feel neglected.
Let me add iPhone 7 plus keeps dropping bluetooth connection with 2013 Toyota Tundra. Plays for a few seconds and drops. Still shows connected on phone. But, nothing comes through sound system. This happens with both Apple Music, videos played through Safari and third-party apps (iHeart, Tune-In).
I was told by an Apple Senior Advisor that this is a Ford issue:
Update:
I was directed to go to owner.ford.com . Upon filling in the information that’s provided, it is not showing that the make and model of your car is fully compatible with the iPhone 7. It shows iPhone 6s with ios 9.X.X is the latest version that should work 100%. Until the manufacturer because fully compatible with your device you will continue to experience glitches.
That's some pretty disappointing buck passing.
That is a shame, really. Especially because this has nothing to do with Ford and everything to do with Apple's implementation of Bluetooth. Several other users as well as myself have proven the issue lies within the iPhone's ability to negotiate Bluetooth and cellular signal simultaneously.
Lol at "senior advisor". Unless you speak with Tim Cook himself, everyone is equivalent to the blue shirt guys at the shop. They just like to get everyone out of their hair as soon as possible and blame it on the manufacturer. I agree with Cessna_172 when he said it lies squarely on the OS and negotiation of Cell/Bluetooth. I have updated every firmware known to man that BMW has released. Plus it worked fine with my 6S. Plus Apple has publicly acknowledged that they are "aware" of the issue and are working on a fix. I just want my music to work properly again.
Add the fact that nobody using Verizon has experienced any issues.
Just got off the phone with a Ford Sync customer service rep. She told me that I am probably the 100th person she's spoken to regarding this issue, so they're definitely aware. Unfortunately, she also told me, albeit in much nicer terms, to go punch sand. The way she described it, Ford is done updating vehicles with Sync 2 and below.
This has something to do with toyota's bluetooth
I have the same issue with lexus system, it was working fine on 9.x.x. versions
same exact issue on bmw my2015 f30 nbt evo, bt drops off after starting to play any song from itunes. Its a shame that apple doesnt have any fix to that!!
Same issue -- iphone 7plus and a 2010 Acura. Works for a few minutes then cuts out so I can't listen for more than 30 seconds. Wiped all profiles with no success. Same issue whether the phone is plugged into power or not.
So it seems apples bug ? 🙂
Same problem here with Ford Touch/Sync 2... My coworker and I both have this issue (F150 and Explorer) both with MFT Sync 2 and iPhone 7 Plus... Music just randomly stops playing, have to turn off Bluetooth on the phone and turn it back on for it to reconnect and start playing.
I experience the problem after 5-15 minutes of music playback... Extremely annoying.
I'm having the same issue with the bluetooth audio cutting out in my 2011 Infiniti G37. Have to plug it in to get a good connection.
Same issue here with 2012 Hyundai. Pairs up then after shutting car off next start " FAILED PAIRING" come on Apple give us an updated BT stack. iPhone 6S Plus never dropped the ball all updates to the day I get a iPhone 7.
Good news! This new iOS 10.1 Beta 2 FINALLY fixed the bluetooth issue. I only used it for 30 minutes but it would never last more than a minute or two before. Update if you can people!
iPhone7 Bluetooth issue in the car
