That's me - I've had a support case open with them since September 21st regarding this issue.
I spoke with a senior tech at Apple on the 22nd and installed a service profile onto my device and logged until the 23rd, specifically noting each time I had an issue (to the minute). I sent them the logs, and they got back to me on the 27th because they were unable to open the multi-part archive I provided them with (it was 4GB of logs).
I sent them the same logs again via a Google drive link on the 27th. No response from them for a while, so I requested an update on October 6th, only to be told that there was no way to know when the engineers would update the case.
I followed up again on November 1st and am still awaiting a response from the tech assigned to my case.
It's extremely frustrating to just be ignored like this.