sabrov2

Q: password

my password for the apple store works on my computer but not on my phone... any clue?

Thanks

iPhone 5s, iOS 8.1.3

Posted on Sep 21, 2016 4:08 AM

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Q: password

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  • by sterling r,

    sterling r sterling r Sep 21, 2016 4:23 PM in response to sabrov2
    Community Specialists
    Sep 21, 2016 4:23 PM in response to sabrov2
    Hi sabrov2,

    I understand that you are able to use your Apple ID on your computer, but not on your iPhone. I know it's important to be able to use your Apple ID to manage your devices, so I'm happy to help.

    If you've changed your email address or password on your Apple ID recently, there are some additional steps you need to take. You can find out more about that here:
    What to do after you change your Apple ID email address or password - Apple Support

    If that doesn't help, let us know what happens when you try to log in with your Apple ID on your iPhone so that we can help further.

    Thanks for using the Apple Support Communities. Cheers!