hardings1990

Q: Music won't play on work wifi

- in UK

- iphone 6

- iOS 10.0.1

Apple Music plays fine on 4G data streaming and works fine on all other wifi but on my work wifi it just wont play any music. The work wifi works for all other internet and apps.  I can not reset the work router or change router settings!

 

Is there anything in the iPhone wifi settings or on the Apple Music settings that I can edit to fix this? The app is obviously rejecting the work wifi as being unsecure or not trusted, or just doesn't recognise that it is connected.

 

When trying to play on work wifi, Apple Music skips tracks, won't load album artwork, errors with "media format" and "timed out" messages. This occurred on iOS 9.xx as well and I was hoping that the iOS 10 update would fix it, but if anything it is worse.

 

Solutions already attempted:

- restet phone

- reset network settings

- update iOS

- reset app.

 

You can start a song on 4G data and then turn on wifi and it might play the rest of that track but when it tries to move on to the next song in the playlist, it just starts silently playing the first 5-10 seconds then starts again and loops like this in silence until it gives up.

iPhone 6, iOS 10

Posted on Sep 21, 2016 6:48 AM