Q: I have am iMac (Early 2013) 21.5inch 8GB that is sutting down then restarting unexpectedly often more than once a day. I ran the hardware diagnostics, verify disk and permissions. All found no problems. Any suggestions?
I have an iMac (Early 2013 21.5inch 8GB) that is shutting down then restarting unexpectedly often more than once a day. I ran the hardware diagnostics, verify disk and permissions. All found no problems. Any suggestions? I bought this machine this past June from B & H in NYC.
iMac, OS X Yosemite (10.10.5), iMac (Early 2013) 21.5inch 2.7Ghz
Posted on Sep 21, 2016 7:11 AM
TheEntraCheck Report:
EtreCheck version: 3.0.4 (308)
Report generated 2016-09-21 12:24:59
Download EtreCheck from https://etrecheck.com
Runtime 2:49
Performance: Excellent
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Click the [Details] links for more information about that line.
Problem: Other problem
iMac (21.5-inch, Late 2013)
[Technical Specifications] - [User Guide] - [Warranty & Service]
iMac - model: iMac14,1
1 2.7 GHz Intel Core i5 CPU: 4-core
8 GB RAM Upgradeable - [Instructions]
BANK 0/DIMM0
4 GB DDR3 1600 MHz ok
BANK 1/DIMM0
4 GB DDR3 1600 MHz ok
Bluetooth: Good - Handoff/Airdrop2 supported
Wireless: en1: 802.11 a/b/g/n/ac
Intel Iris Pro
iMac 1920 x 1080
OS X Yosemite 10.10.5 (14F1912) - Time since boot: about 3 hours
APPLE HDD ST1000LM024 disk0 : (1 TB) (Rotational)
EFI (disk0s1) <not mounted> : 210 MB
Recovery HD (disk0s3) <not mounted> [Recovery]: 650 MB
Macintosh HD (disk1) / : 999.03 GB (900.79 GB free)
Core Storage: disk0s2 999.35 GB Online
Western Digital My Book 1144 3 TB
EFI (disk2s1) <not mounted> : 210 MB
My Book #2 Slower (disk2s2) /Volumes/My Book #2 Slower : 3.00 TB (2.59 TB free)
Apple Inc. BRCM20702 Hub
Apple Inc. Bluetooth USB Host Controller
Apple Inc. FaceTime HD Camera (Built-in)
Hewlett-Packard HP LaserJet Professional P1102w
Wacom Co.,Ltd. Intuos5 touch S
WD My Book 111D 800mbit - 800mbit max
EFI (disk3s1) <not mounted> : 210 MB
My Book #1 Fast (disk3s2) /Volumes/My Book #1 Fast : 3.00 TB (2.37 TB free)
Apple Inc. thunderbolt_bus
Apple Inc. Thunderbolt to FireWire Adapter
Mac App Store and identified developers
/Library/Extensions
[not loaded] com.FTDI.driver.D2XXHelper (1.0 - SDK 10.11 - 2016-09-15) [Support]
[loaded] com.sophos.kext.oas (9.5.50 - SDK 10.11 - 2016-09-15) [Support]
[loaded] com.sophos.nke.swi (9.5.52 - SDK 10.11 - 2016-09-15) [Support]
/System/Library/Extensions
[not loaded] com.wacom.kext.wacomtablet (Wacom Tablet 6.3.16-12 - SDK 10.11 - 2016-09-13) [Support]
[not loaded] 5 Apple tasks
[loaded] 143 Apple tasks
[running] 63 Apple tasks
[not loaded] 44 Apple tasks
[loaded] 134 Apple tasks
[running] 83 Apple tasks
[not loaded] com.adobe.AAM.Updater-1.0.plist (2016-06-12) [Support]
[running] com.sophos.uiserver.plist (2016-09-15) [Support]
[running] com.wacom.wacomtablet.plist (2016-05-25) [Support]
[loaded] com.adobe.SwitchBoard.plist (2016-06-03) [Support]
[running] com.adobe.agsservice.plist (2016-08-13) [Support]
[loaded] com.adobe.fpsaud.plist (2016-08-29) [Support]
[loaded] com.malwarebytes.HelperTool.plist (2016-09-15) [Support]
[loaded] com.microsoft.office.licensing.helper.plist (2012-04-02) [Support]
[running] com.sophos.common.servicemanager.plist (2016-09-15) [Support]
[running] com.wacom.TabletHelper.plist (2016-05-25) [Support]
[loaded] com.adobe.AAM.Updater-1.0.plist (2016-06-03) [Support]
iTunesHelper Application (/Applications/iTunes.app/Contents/MacOS/iTunesHelper.app)
Flux Application (/Applications/Flux.app)
SpyderUtility Application (/Applications/Datacolor/Spyder5Pro/Support/SpyderUtility.app)
SpeechSynthesisServer Application Hidden (/System/Library/Frameworks/ApplicationServices.framework/Versions/A/Frameworks /SpeechSynthesis.framework/Versions/A/SpeechSynthesisServer.app)
AdobeExManDetect: AdobeExManDetect 1.1.0.0 - SDK 10.7 (2016-06-12) [Support]
FlashPlayer-10.6: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
QuickTime Plugin: 7.7.3 (2016-09-13)
Flash Player: 23.0.0.162 - SDK 10.9 (2016-09-13) [Support]
AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 - SDK 10.6 (2016-06-12) [Support]
Default Browser: 600 - SDK 10.10 (2015-07-16)
SharePointBrowserPlugin: 14.6.8 - SDK 10.6 (2016-09-15) [Support]
WacomTabletPlugin: WacomTabletPlugin 2.1.0.6 - SDK 10.9 (2016-05-25) [Support]
Flash Player (2016-08-29) [Support]
WacomTablet (2016-05-25) [Support]
Skip System Files: NO
Auto backup: YES
Volumes being backed up:
Macintosh HD: Disk size: 999.03 GB Disk used: 98.24 GB
Destinations:
My Book #2 Slower [Local]
Total size: 0 B
Total number of backups: 0
Oldest backup: -
Last backup: -
Size of backup disk: Too small
Backup size 0 B < (Disk used 98.24 GB X 3)
3% WindowServer
2% fontd
1% Finder
0% SophosScanD
0% kernel_task
688 MB kernel_task
328 MB firefox
238 MB mds_stores
238 MB SophosScanD
147 MB mdworker(10)
2.83 GB Free RAM
5.17 GB Used RAM (2.95 GB Cached)
0 B Swap Used
Sep 21, 2016, 08:57:20 AM Self test - passed
Sep 20, 2016, 10:29:37 PM /Library/Logs/DiagnosticReports/Kernel_2016-09-20-222937_[redacted].panic [Details]
Sep 20, 2016, 10:22:25 PM /Library/Logs/DiagnosticReports/Kernel_2016-09-20-222225_[redacted].panic [Details]
Sep 20, 2016, 05:21:10 PM ~/Library/Logs/DiagnosticReports/XPCKeychainSandboxCheck_2016-09-20-172110_[reda cted].crash
/System/Library/Frameworks/Security.framework/Versions/A/XPCServices/XPCKeychain SandboxCheck.xpc/Contents/MacOS/XPCKeychainSandboxCheck
Posted on Sep 21, 2016 9:43 AM